Customer Service Supply Chain

Sajida Balvantsinh Rana

*** *********** *****, ******, *** 3C3

Email: ************@*****.*** Phone: 437-***-**** Objective

Bachelor of Commerce graduate with a completed post-graduate certificate in Supply Chain Management. I have a keen interest in human resource management. Seeking a role to leverage my academic insights and practical experience to drive organizational success through effective communication, problem-solving, and a collaborative world.

Education:

Human Resource Management September 2024 – April 2025 Durham College of Applied Arts and Technology, Oshawa, Ontario Post-graduate certificate in Supply Chain Management September 2023 – April 2024 Durham College of Applied Arts and Technology, Oshawa, Ontario Bachelor of Commerce November 2019 – April 2022

Mahamandlashwar Shri Krishnandji College of Commerce, Gujarat, India Skills

• Customer Service

• Multi-tasking

• Communication and Presentation Skills

• Time Management and Prioritization

• Attention to Detail and Problem-Solving

• Teamwork and Interpersonal Skills

Experience

Amazon Associate Amazon Delivery Station, Scarborough, Ontario, Canada June 2023 - July 2023

• Assisted in the sorting and packaging of products.

• Ensured timely and accurate processing of customer orders.

• Maintained a clean and organized work environment.

• Adhered to safety and operational guidelines.

Team Member Madura Dine-in, Ajax, Ontario, Canada January 2024 - April 2024

• Helped other workers inside the kitchen.

• Ensured compliance with sanitation standards.

• Supported opening and closing procedures.

• Welcomed and greeted customers warmly.

• Operated dishwasher efficiently.

Team Member Tim Hortons, Whitby, Ontario, Canada September 2023 - November 2023

• Provided excellent customer service.

• Prepared and served food and beverages.

• Maintained cleanliness of the dining area.

• Restocked supplies as needed.

• Worked efficiently with team members.

Sales Associate Zudio, Gujarat, India July 2022 - January 2023

• Managed stock levels and ensured merchandise availability.

• Provided personalized assistance to customers in the trial room.

• Maintained store cleanliness and orderliness.

• Delivered excellent customer service and addressed inquiries.

• Adhered to company policies and procedures.

Volunteer Experience:

Convocation Volunteer:

Durham College of Applied Arts and Technology, October 2023

• Distributed academic gowns of appropriate sizes to graduates and collected them after the ceremony.

• Ensured a smooth gown distribution for a professional convocation. Open House Volunteer:

Durham College of Applied Arts and Technology, November 2023 and March 2024

• Managed the parking lot and guided attendees for their entry and parking.

• Directed visitors to the event entrance, enhancing their overall experience by offering clear directions and assistance.

Languages: English Hindi Gujarati

LinkedIn Learning Certificates:

Quality Management Foundation (October,2023)

Inventory Management Foundation (October 2023)

Customer Service Strategy (November,2023)

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