Customer Service Package Handler

Raymond Osorio

OBJECTIVE: To obtain a position as a member of an organization that utilizes my skills, work ethic, achievements, and leadership abilities.

Phone number: 718-***-****)

EDUCATION:

Central Connecticut State University, New Britain, CT Graduation: Spring 2016

Major: Bachelor of Science Degree in Finance

Related Courses:

Bank Management Managerial Communications

Business Statistics I and II Financial Statement Analysis

WORK EXPERIENCE:

Tradition Energy, Stamford CT 9/2022 – 3/2024

Senior Client Services Associate

Acted as a liaison between energy advisors and energy suppliers electricity and natural gas products.

Contacted utilities on behalf of clients to resolve issues or obtain information.

Managed the uploading of client invoices, contracts, and market research into the company’s propriety software platform.

Performed contracted modifications (adding/deleting) accounts on the client’s behalf.

Point Pick Up Technologies, Stamford CT 4/2021 - 7/2022

Senior Performance Analyst

Lead team of 4-6 Generalists to actively and efficiently assist drivers to complete orders.

Disputed/escalated any issues that may occur with drivers, Walmart or delivery customers.

Provided technical support to drivers experiencing any application malfunctions.

Met/Exceeded department goals by monitoring and managing key performance indicators.

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Garavel Chrysler. Dodge. Jeep. Ram, Norwalk CT 7/2018 - 4/2021 Service Advisor

Managed repair orders for personal and business accounts

Accurately recorded customer concerns and provided findings and recommendations in a timely manner.

Led team of 4 technicians and created a distribution process for repair orders.

Met/Exceeded weekly and monthly sales and customer service goals.

AAA Northeast, Norwalk CT 6/2016 - 7/2018 Member Services Counselor

Created great rapports with members and clients

Met/Exceeded monthly customer service goals

Department of Motor Vehicles services

Closed loans for auto and mortgages

Saks Off Fifth Avenue, Stamford CT 6/2015 - 10/2015 Sales Associate

Built and maintained relationships with clients

Merchandised and price pointed products

Met/Exceeded daily and sales event goals

Processed domestic orders via phone and desktop

FedEx Office, Norwalk CT 6/2015 - 9/2015 Center Consultant

Provided excellent logistic service to clients

Managed domestic and international orders for clients

Prepared projects for corporate and local businesses

Handled high resolution color and B&W printers

Whole Foods Market, Darien CT 5/2014 -6/2015

Customer Service

Provided highest level of customer service

Stocked merchandise on shelves

Assisted receiving team with incoming product

Helped maintain and track store inventory

TD Bank, Norwalk CT 2/2012 - 5/2014

Teller II

Provided highest level of customer service

Supervisory duties such as training new hires

Met or exceeded quarterly sales goals

Utilized Microsoft office applications to create reports

Salvation Army, New Britain CT 10/2010 - 11/2011

Events Volunteer/ Internship

Prepared facilities to host holiday events

Served food and spent time with elderly

Transported food and goods to headquarters

Constructed care packages for families

YMCA, New Britain CT 11/2009 - 10/2010

After School Program Volunteer / Internship

Assisted staff with supervising children

Taught children how to read and write

Helped children with homework

Assisted with arts and crafts and physical education

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