Data Entry Customer Service
Resume:
Erika Curry
Data Entry Specialist
Antioch, Tennessee 37013, Antioch, 37013
************@*****.***
Professional summary
Data Entry Specialist with 5+ years of experience, excels in maintaining high data accuracy and efficiency in fast-paced environments. Demonstrates proficiency in data entry software and systems, coupled with excellent communication and problem-solving skills. Has a proven record of streamlining processes, reducing errors, and enhancing customer satisfaction. Recognized for strong attention to detail, organizational skills, and a collaborative approach to work. Employment history
Monroe Carrell Jr. Children's Hospital Customer Service Specialist (Hybrid) Nashville, Tennessee Aug 2021 - Nov 2023
• Provided exceptional customer service to over 200 families and clinics daily through phone and email interactions
• Assisted customers with inquiries, medical equipment order placement, and medication information
• Resolved issues and complaints in a professional and timely manner, resulting in a 95% customer satisfaction rate
• Collaborated with cross-functional teams to improve customer service processes and enhance the overall customer experience
• Develop and implement new customer service strategies to improve the overall patient experience and satisfaction
• Collaborate with healthcare providers to develop and implement patient care plans
• Coordinate with healthcare providers to ensure accurate and timely delivery of medical equipment and supplies
• Analyze customer feedback and identify areas for improvement in the customer service process, including staff training and development, to enhance the overall patient experience UK Naija Express Data Entry Specialist Norcross, Georgia Jul 2020 - Aug 2021
• Entered and verified data into company database with a high level of accuracy
• Conducted regular data quality checks to ensure integrity and consistency
• Assisted in creating and maintaining data entry procedures and guidelines
• Collaborated with team members to streamline data entry processes, reducing errors by 20%
• Implement data management and security measures to protect sensitive information entered into the company database
• Developed and implemented strategies to improve data entry efficiency, resulting in a 15% reduction in processing time
• Identify and resolve data entry errors and discrepancies in the company database, ensuring data accuracy and reliability
• Performed regular system backups to ensure data availability in the event of a system failure Duke Energy Customer Service Representative (Hybrid) Atlanta, Georgia Dec 2018 - 2020
• Excellent communication and problem-solving skills
• Strong empathy and patience
• Extensive product knowledge
• Positive attitude and adaptability
• Detail-oriented and professional
• Team player with effective time management and utilization
• Identify and implement process improvements to enhance customer satisfaction and efficiency in the customer service department
Education:
Associates Degree in Business Administration UNITED EDUCATION INSTITUTE Morrow, Georgia
Apr 2010 - Jun 2011
Skills:
Proficient in data entry software and systems (e.g., Microsoft Excel, CRM databases) (Experienced) Excellent communication skills, both written and verbal (Expert) Strong attention to detail and accuracy (Expert)
Ability to handle and resolve customer complaints effectively (Expert) Time management and organizational skills (Expert) Multitasking and prioritization abilities (Expert) References:
Devin Myles
Monroe Carrell Jr. Children's Hospital
*****.*****@****.***
Shicola Carlisle
UK Naija Express
*******.********@*****.***
Sanchez Ladd
Duke Energy
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