Customer Service Nursing Assistant

LaToya Agee Pettaway

Phone: 228-***-****

Email: ***************@*****.***

**** ********* **. ******** ***********.

Experience

ResultsCX

Martinville,South Carolina

September 2023- Present

• Receive inbound and make outbound calls for wellcare insurance campaign.

• Assist members with billing and verification of identity in compliance with HIPAA.

• Access benefits for breakdown of coverage and copays within the network.

• Update the members demographic for contact information and correct location for future reference.

• Corresponding via email and chat to reach out to providers and vendors. NCO Financial

Mobile, Alabama

Customer Service Repesntative

October 2019 – May 2023

• Receive inbound calls from customers with accounts that are delinquent or that need troubleshooting with services on accounts that are owned by them.

• Perform outbound calls to delinquent account holders or future customers in the attempt to complete payment of or sales of new authorization of payment and troubleshooting of accounts.

• Meet qualifications of the financial institution by completing applications and closing accounts of full paid account holders.

• Manage quota for the quarter by completing tasks assigned in a timely manner

• Attend team meetings for updates and strategic problem solving issues. Kensington Nursing and Rehabilitation

Mobile, Alabama

Certified Nursing Assistant

August 2018 - September 2019

• Intake newly accepted residents at the nursing homes admissions office for room assignment

• Monitor the patients vital signs and weight on a schedule

• Read patients file and documents to ensure the right dietary amount and the correct medicine is being administered.

• Assist with daily activities such as walking, ambulating, and eating.

• Provide patient support and emotional comfort.

Cumberland Nursing & Rehabilitation Center Somerset, Kentucky Medical Technician/ Certified Nursing Assistant

June 2016 to August 2018

• Administer medication to assigned patients.

• Provide safe bed side care to residents

• Properly updated medication administrative records.

• Change linen and drapery in residents room .

• Complied with HIPAA standards in all patients documentation and interaction. Pizza Hut /Mclane Mobile, Alabama

Assistant Manager

February 2002 to June 2016

• Managed six or more employees in a shift

. • Maintaining proper procedure with cash control.

• Helping the manager in organizing planning and implementing strategy.

• Evaluating employee performance and identifying hiring and training needs.

• Monitoring and operating cost, budget and resources. Education

Virginia College 2013-2016

Associate degree

Medical Billing and Coding with Healthcare Reimbursement

• CPT Coding

• Medical Billing

• ICD-10 ICD-9

• Medical Terminology

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