Desktop Support Technician

ERVING

DANTES

Atlanta Area

786-***-****

*****.********@*****.***

linkedin.com/in/erving-dantes

Skills & Awards

• CSS, HTML, Microsoft Office, Tableau, QuickBooks

• Certification in Privacy and Information Security

• Team & Project Leadership

• Trilingual in English, French & Haitian Creole

• President’s List Academic Award, Dean’s List Academic Award

• Research and Development

Experience

OCTOBER 2022 – CURRENT

Desktop Support Technician / 23 Cadence Bank – Buckhead, GA

- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and Type policies.

- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.

- Learned and implemented new software testing procedures.

- Obtained and evaluated information about new systems, peripherals and software technology. MAY 2022 – AUGUST 2022

Computer Specialist / Niclas Insurance Agency – Miami, FL

- Perform the full spectrum of desktop support to include all PC applications

- Installs and configures PC software to include operating system files

- Integrates hardware, software, and end-user applications

- Provides system integration of hardware and/or software AUGUST 2021 – DECEMBER 2021

Information Systems / Bethune-Cookman University – Daytona Beach, FL

- Administer security rights, file and preventative maintenance, and perform server backups

- Provide technical support, troubleshooting, maintenance and upgrades

- Collaborate multi-faceted projects with team to help clients maintain Oracle and Microsoft SQL database infrastructure

JUNE 2021 – AUGUST 2021

Sales Specialist / Estrella Insurance – Hollywood, FL

- Work with several clients and sell a variety of insurance products

- Provide customer service while engaging with team to reach goals and reach high success rate Education

MAY 2022

Bachelor of Science in Computer Information Systems Bethune-Cookman University, Daytona Beach, FL

*References available upon request

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