Electrical Engineering High School

*. PERSONAL INFORMATION

SURNAME: Madlobha

FIRST NAMES: Zama Precious

RESIDENTIAL ADDRESS: 48 Jacoba Loots

Croydon

TELEPHONE (Home): 065-***-****

IDENTITY NUMBER: 860-***-**** 089

DATE OF BIRTH`: 19 May 1986

DRIVER'S LICENSE: code 08

SEX: Female

EDUCATIONAL QUALIFICATIONS

SCHOOL : Ballengeich High School

HIGHEST STANDARD PASSED: Grade 12

YEAR: 2004

INSTITUTION: Dyna Training Institution

QUALIFICATION (S) OBTAINED: CORE-Supervisor Skills YEAR: 2022

INSTITUTION: Artisan Training Institution

QUALIFICATION (S) OBTAINED: Electrical Engineering (Trade Test) YEAR: 2018

INSTITUTION: Majuba TVET College

QUALIFICATION (S) OBTAINED: N5 Electrical Engineering YEAR: 2007

EMPLOYMENT HISTORY

COMPANY TRYSOME AUTO ELECTRICAL

PERIOD OF SERVICE 01/01/2024 – Current

JOB TITLE Service Advisor

MAIN RESPONSIBILITIES

• Liaise with customers regarding

bookings, queries, breakdowns,

enquiries, and complaints.

• Ensure that services are supported by a

customer order (hard copy or emailed).

• Opening jobs on system SAP, booking

parts and follow up on back orders.

• Logging calls on customer route sheet as

well as on planning board.

• Sign off all paperwork from

Technicians/Auto Electricians (job cards,

daily timesheets, and check lists etc.)

• Log received time sheets on spread

sheet to determine what

Technicians/Auto Electricians paperwork

is outstanding.

• Check with Technicians/Auto Electricians

that new parts not used are sent back to

Store and taken off the job.

• Forward completed job to Costing Clerk

for costing (hard copy of order number

and service reports in job envelope) -

check that job costing is correct, sign off

and send for invoicing.

• Draw up standby list for Technician/Auto

Electrician, ensure that it is signed off

and forward to relevant people.

• Assist Man on Site with quotes, parts,

and replacement Technician/Auto

Electrician when he is sick, on leave, on

training or when vehicle is in for repairs.

• Ensure Man on Site reports and time

sheets are signed off once a week.

• 24/7 standby on any breakdowns- as per

the standby roster and when required.

• Control of after hour stock book (stock

that is taken after hours or on

weekends).

• Plan, schedule and send

Technicians/Auto Electricians to jobs.

• Prepare, send, and follow up on

quotations.

• Work on WIP list on a weekly basis.

COMPANY NAMPAK I&CS

PERIOD OF SERVICE 1 April 2019- 30 December 2023

JOB TITLE CUSTOMER TECHNICAL REPRESENTATIVE

MAIN RESPONSIBILITIES

• Logging and allocating calls on JDE to

Service Technician

• Maintain premium customer service,

satisfaction (same day delivery)

• Conducts customer satisfaction feedback.

• Perform all tasks relating to new

installation and commissioning of the

new equipment.

• Arranging and booking International and

National Trips for Technician e.g. flights,

• Prepare quotations for customers and

follow up on purchase orders for quotes

sent.

• Keeping track and booking of customer

machine in the workshop for repairs.

• Preparing service reports, Quotes and

purchase orders to be invoiced on JDE,

to ensure the invoice corresponds to the

client purchase orders.

• Ensure all the fixed Asset are updated on

JDE.

• Ensure all the boots stock counts for

Technicians done monthly and

timeously.

• Assisting stores with allocating spares for

Technicians and allocate to the correct

call logged on JDE.

• Assist with ordering & Issuing PPE for

the technicians.

• Escalate customer complaints.

• Ensure the Technicians boots spares is

managed withing the set limits.

• Arrange booking annual, exit and pre-

employment medicals for the Technician

with the Health and Safety Department.

• Ensure that all the Technicians have

valid Inductions to all customers.

COMPANY NAMPAK I&CS

PERIOD OF SERVICE September 2018- 31 March 2019

JOB TITLE Workshop Assistant

MAIN RESPONSIBILITIES

• Fault find and repair printers using

Electrical testing tools and Specialised

Videojet software’s.

• Provide technical service support with

service Technician by attending

allocated onsite breakdown.

• Assist in the installation process-Starting

up of the new equipment for installation.

• Assist in restoration of the old

equipment (Trade ins – end of Rental).

• Ensure 5 s housekeeping principles are

always adhered to in the workshop.

Contact this candidate