Human Capital Management
Resume:
LEAH ANGOM
*********@*****.***
+256*********/***992075
Professional Summary
Highly motivated and result oriented professional seeking an opportunity in your organisation where professional experience and education will allow me to make an immediate contribution to the mission and goals of the organisation. I have experience across diverse fields including Human Capital Management, NGO Management, Operations management; Factory Supply chain, Quality Control and Assurance, production, Occupational Health & Safety, Project management. Passionate about driving positive change and fostering a culture of excellence. Experience
Head Human Capital Management February/ 2024 to Current Inputi Limited
1.Human Capital Plan:
● Develop and implement a comprehensive human capital plan aligned with the organisation's strategic goals and objectives.
● Conduct regular assessments of workforce needs, skills gaps, and talent pipelines to inform recruitment, training, and development strategies.
● Collaborate with senior leadership to forecast future staffing requirements and develop strategies for talent acquisition and succession planning.
● Monitor key performance indicators (KPIs) related to human capital management and adjust strategies as needed to drive continuous improvement.
2. Staff Retention:
● Design and implement initiatives to enhance employee engagement, satisfaction, and retention.
● Analyse turnover data and identify trends to address underlying issues and improve retention rates.
● Develop and administer programs that promote work-life balance, career development, and recognition to foster a positive employee experience.
● Partner with department heads and managers to provide guidance on best practices for managing and retaining top talent within their teams.
3. Inclusion & Diversity:
● Lead efforts to promote an inclusive and diverse workplace culture where all employees feel valued, respected, and empowered to contribute their best.
● Develop and implement strategies to attract, retain, and advance a diverse workforce at all levels of the organisation.
● Provide training and resources to support diversity awareness, unconscious bias mitigation, and inclusive leadership development.
● Collaborate with employee resource groups and external partners to advance diversity and inclusion initiatives both internally and externally.
4. Culture & Process:
● Cultivate a positive organisational culture that reflects the company's values, fosters innovation, and supports high performance.
● Assess and optimise HR processes and systems to streamline workflows, improve efficiency, and enhance the employee experience.
● Implement change management strategies to support organisational initiatives and drive cultural transformation.
● Foster a culture of continuous improvement by soliciting feedback, measuring outcomes, and implementing best practices in human capital management.
General Manager Sept/2023 to January/ 2024
Cycling out of Poverty Foundation (CooP-UG)
1. Strategic planning, monitoring and reporting. Specific tasks include:
● Develop strategic (multi-annual) and annual plans including budgets, and targets.
● Monitor monthly targets (finances, assets, stock, etc) based on monthly reporting from finance and administration staff.
● Take lead in target setting, implementation and monitoring for large and complex partnerships and project funds including preparing internal budgets.
● Oversee timely preparation and submission of quarterly and annual (financial + narrative) reports to CooP-UG board, CooP-network.
● Ensure CooP-Uganda’s operations adhere to the mission. 2. Human Resources (HR) Management. Specific tasks include:
● Recruit and contract CooP-UG staff.
● Overall employee development, relations management & performance management, partly delegated to Operations Manager.
● Ensure the CooP-UG team remains motivated and cultivates a pleasant working climate. 3. Relation Management and PR. Key tasks include:
● Be the “face” of the organisation, and actively promote CooP-UG’s objectives.
● Build company image by collaborating with (inter)national relations, government, community organisations, and employees.
● Seek opportunities for expansion and growth by developing new relationships.
● Liaison in CooP-family.
● Attend and arrange board meetings.
4. Operations. Key tasks include:
● Ensure all staff adhere to CooP-UG’s policies and procedures on a daily basis. Review and improve organisational effectiveness by improving current processes, policies, systems and procedures and creating innovative approaches for improvement.
● Uphold standards of excellence and quality throughout all CooP-UG activities.
● Ensure all processes remain compliant with governmental regulations.
● Approve and advise on all resource mobilisation activities. Country Representative June/2023 to August 2023
Fulusi LTD
● Developed and executed the specific business strategy, including market expansion plans, customer acquisition, retention, and revenue growth.
● Built and maintained relationships with key stakeholders, including customers, partners, and suppliers.
● Worked closely with the existing partners and suppliers to reconcile liquidations on a weekly, bi-monthly and monthly basis.
● Proactively engaged in sales and marketing activities which may include active sales calls, doing follow-ups and conversion to any sales related inquiries.
● Created, reviewed and handled all contracts and agreements with our partners.
● Led, supported and managed the development team, and championed their turn around of deliverables.
● Took charge and led all the company's business operations. Quality Control Specialist September/2022 to May 2023 ACE Energy Solutions Ltd (U)
● Oversaw and manage every stage of the production flow, from purchasing the raw materials to the delivery of the final product.
● Planned and implemented logistical strategy, ensuring targets are met
● Oversaw product storage, handling and distribution, Control manufacturing and delivery processes
● Managed and minimise the risks that could affect or interrupt the supply chain
● Ensured products are designed and produced with adherence to legal and safety standards.
● Developed innovative and efficient solutions to both quality control and general operational efficiency.
● Examined the quality of raw materials that are used in production, rejected products that fail quality standards, made decisions with the production supervisor to accept or rectify defective materials and evaluated final output of products to determine their quality.
● Reported to Factory and supply chain manager on all quality standard issues. Project Officer (Digitalization)- Volunteer June/2022 to August/2022 Care International (Uganda)
● Provided Training and Training of Trainers on Chomoka for CARE project staff
● Conducted customer care support for Chomoka monitoring, uptake and usage
● Generated continual feedback and support to Chomoka core team and Chomoka Project Coordinator
● Promoted Gender Equity, Diversity and Safeguarding Practices Quality Assurance Coordinator December/2020 to May/2022 Engie Energy Access (EEA)
● Monitored dashboards to track product health and respond to deviations.
● Collaborated with customer-facing teams and repair Technicians to collect complaints and identify potential product quality issues and integrate anecdotal feedback.
● Developed and Documented Quality Control and Assurance processes.
● Provided input into weekly and monthly reports on product health.
● Investigate failure modes to assist in identifying root technical cause
● Provided feedback to product development, engineering, and manufacturing teams to improve current manufacturing and future iterations of the hardware.
● Assessed and monitored the commercial impact of baseline failure rates and any product health issue that may arise.
Health and Safety Representative March/2019 to May/2022 Engie Energy Access (EEA)
● Conducted monthly Risk assessments, Management Safety Visit, and facility Inspections.
● Provided Monthly Health and Safety reports and submit any report Incidences on H&S.
● Provided first aid for any injured employee.
● Conducted refresher training on Health and safety.
● Distributed and monitored the utilisation of Health and Safety Equipment e.g PPE.
● Supported the Health & Safety Manager.
Quality Control Coordinator March/2019 to December/2020 Engie Energy Access (EEA)
● Prepared work procedures for different QC activities.
● Assisted the Quality Control Team Leader to control and maintain the factory and Quality Control Processes in case of emergencies, leave, and other duties as assigned whilst away.
● Approved incoming materials by confirming specifications, conducting a visual and measurement test, and rejecting and returning unacceptable materials.
● Assisted Line managers in Onboarding new entrants. Line Operator July/2017 to March/2019
Fenix International Ltd
● Conducted online QC to control and maintain the factory Processes on the assembly line.
● Performed Inventory stock counts with the Inventory team.
● Conducted daily inspection and maintained 5S methodology at the facility.
● Assisted the offloading and loading team.
● Performed any duties assigned by the line managers and supervisors. Administrative Officer and Home Decor Tailor January/2015 to May/2017 Makika Stylz Ltd
● Conducted administration duties such as procurement of stationery, Fabrics, and clothing materials, Tailoring tools, paying bills, keeping records.
● Trained and mentored Interns in Home décor and Garments construction.
● Arranged both internal and external events such as product exhibitions.
● Managed travel arrangements of both internal staff and visitors.
● Managed inventory of the Fabrics and finished products and Supported budgeting and submitted reports.
● Managed phone calls and correspondence such as emails, letters.
● Supported budgeting and submitted timely reports.
● Trained and mentored Interns in Home décor and Garments construction.
● Designed and repaired Fabrics of customers to ensure that their specifications were met.
● Altered garments to improve comfort and fit, which included shortening sleeves or straps, narrowing lapels, as well as taking in or letting out seams.
● Constructed garments for customers based on their design ideas, specifications, and preferences.
● Made customer deliveries before deadlines.
Core Qualifications
Project management, NGO Management, Factory and Supply Chain, Occupational Health and Safety, Human Resource Management, Quality Assurance and Control, Administration, Process Improvement, Risk Assessment and management, Data Analysis, Analytical Thinking, Operation Monitoring, Tailoring, Baking Accomplishments
● Increased app downloads and user base by 15%, exceeding growth targets and establishing the application as a leading online LPG ordering platform.
● Optimised the mobile app and ordering process, improving user experience and leading to reduction in order abandonment, faster delivery times.
● Launched and scaled new initiatives, resulting in new investments in renewable energy projects. (Business Loans to LPG suppliers)
● Developed and implemented effective training programs to improve employee skills and knowledge.
● Proactively identified and addressed potential risks, ensuring smooth operation and preventing safety hazards.
● Controlled production costs by negotiating with suppliers, optimising resource utilisation, minimising downtime, achieving 30% cost savings.
● Increased production output by 40% within one quarter, exceeding targets and boosting company revenue.
● Streamlined production processes, resulting in 20% reduction in waste and improvement in operational efficiency.
● Achieved zero accident rate by implementing comprehensive safety protocols and fostering a safety-conscious culture among employees.
● Reduced false swap rate by 15% through conducting field visits and refresher training with the customer facing team.
● Led the tech team in extracting value from returns which was used in refurbishment.
● Led the QC team in the repair of quarantine and completed by 90% .
● Documented Quality Assurance processes for the Customer facing team to follow which reduced the number of returns.
● Completed inspection of Incoming Items by 100% which lowered the rate of Quality challenges found in the field in the year 2020
● Succeed in complete formation of the Quality Control team by onboarding and training new members to the team.
Awards
Fenix Sprit Award (Fenix International Ltd) 2019
Best Quarter Performer (EEA) 2019
Best Department Performer (Fenix International Ltd) 2018 Charity in charge (Christian Youth Missionary Group) 2014 Education
Masters in Business Administration Makerere University Business School (2021 to 2023) Degree in Bachelors of Business Administration Makerere University Business School (2015 to 2019) Uganda Advanced Certificate St.Kizito Secondary, Bugolobi (2013 to 2014) Uganda Certificate of Education Bishop Cipriano Kihangire SSS (2009 to 2012) References
Mrs. Nellie Ssali - Chief Executive Officer, Makika Stylz Ltd, Email: ***********@*****.***
Mr. Ivan Byamukama - Quality Control Team Lead, Engie Energy Access, Email: **************@*****.***
Ms. Jovia Margaret Nanyonjo - Project Manager D&I, Viamo Technologies, Email: **************@*****.***
Academic credentials
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