Customer Service Representative

Katrina Mitchell

813-***-**** *************@******.*** Brandon, United States 33511

SUMMARY

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

SKILLS

Understanding Customer Needs

Verbal and Written Communication

Customer Service

De-escalation Techniques

Calm and Professional Under Pressure

EXPERIENCE

Customer Service Representative, Wipro Limited, June 2022-Current Tampa, FL

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Processed Public Service Loan Forgiveness Applications. Partial Payment Coordinator, ValorVip, July 2021-June 2022 Tampa, FL

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Service Supervisor, Tom Thumb Food Stores, February 2015-July 2021 Dallas, TX

Handled money according to company policy.

Operated cash register or POS system to receive payment by cash, check and credit card. Accepted cash and credit card payments, issued receipts and provided change. Worked closely with front-end staff to assist customers.

Contact this candidate