Technical Support Service Desk

Rhonda Jackson 609-***-****

PO Box *****, Augusta GA 30909

E-Mail: ****************@*****.***

EXPERIENCE:

****-**** ******, *******, **

ARMY ENTERPRISE SERVICE DESK TECHNICAL SUPPORT

-Provides technical support of hardware, systems, sub-systems and/or

Applications

-Assists with navigating around application menus, may be required to

Remote into customer’s computer

-Troubleshoot network connectivity issues, working with remote

Employees on a corporate network

1980-2010 VERIZON COMMUNICATIONS INC., NEW YORK, NY

TELECOMMUNICATIONS TECHNICAL ASSOCIATE

-Responsible for the company’s central operations and switching

Functions

-Functions include switching, transport operations, network

Surveillance, central office equipment installation, network monitoring

Control network administration and switching TIER II Technical

Support

SKILLS -Strong interpersonal skills working with various departments

Problems and achieve results, experience in business and residential sales

-Security + certification and Secret Security Clearance

-Microsoft Outlook, Internet Protocols, Microsoft Office Tools, Avaya

Education: NYU (BA) Political Science

Berkeley College (AAS) Paralegal Studies

Queensborough College (AAS) Computer Science

Berkeley University (MS) Mgmt. Info. Systems

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