Service Representative Customer

Rolando Sison Lacson

#** ***** ****** ****** ***** Cruz Porac Pampanga

Mobile No:+63-927*******

Email: ad7mmg@r.postjobfree.com

Personal Details:

Date of Birth : March 18 1975

Gender : Male

Religion : Christian

Marital Status :Married

Nationality :Filipino

Educational background:

Associate in Computer Science- Holy Angel University

1996

Higher Secondary School- Holy Angel University

1993

Primary school- Holy Angel University

1989

Employment History:

CUSTOMER SERVICE REPRESENTATIVE

(MICROSOFT ACCOUNT)

Teleperformance ( Formerly majorel)

2020 to Present

CUSTOMER SERVICE REPRESENTATIVE

(MICROSOFT ACCOUNT)

Sutherland Global Services

2017 to 2020

Overall top performers( Customer ratings, Sales conversions, Attendance)

SALES:

Phone/Chat Support ( Inbound/Outbound)

[Surface Devices, Microsoft Office, Xbox, Games, copilot, etc]

Communicating with customers, Making outbound Calls to potential customers, And following up on leads.

Answering customers potential questions and sending additional information.

Informing customers about the service updates and information.

Explaining and demonstrating features of products and services.

Upselling products and services.

Closing sales and achieving targets

ESCALATIONS:

Processing of refunds

Warranty

Return / Replacement / Repair

TECHNICAL SUPPORT:

Activation

Installation

Remote access assistance

Troubleshooting

REFERENCES:

ROBIN ESPIRITU

SUPERVISOR – TELEPERFORMANCE

Contact this candidate