Customer Care Front Desk
Resume:
Laryssia Taylor
Tampa, FL *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Online Customer Care Chat Agent
Ashley Furniture Industries - Tampa, FL
October 2020 to Present
I assist customers with there orders through online chat assistance. I inform customers of any back orders or delays. Give options and let them know the availability of the product that they have purchased. Sr. Resolution Specialist
Terminix - Tampa, FL
February 2020 to Present
Inbound and outbound calls for residential customers and commercial customers I do escalation calls and I also assist customers with scheduling, billing and services. Telesales Agent
OneTouch Direct - Tampa, FL
September 2019 to Present
To take inbound calls from consumers buying cellular services, adding lines, upgrading and inquiries about new services also answer questions about product and services. Merchant Services Representative
JPMorgan Chase - Tampa, FL
May 2019 to Present
To do inbound or outbound calling for merchants informing that they will no longer receive paper or email statements. Walking them through functionalities of the new online portal and showing them how to print out there monthly statements and also answering any questions they may have. Patient Account Specialist
Sherloq Solutions - Tampa, FL
April 2017 to March 2018
To make inbound calls to patients letting them know about their outstanding balance on there hospital bill. If there is a co pay that wasn't not paid at the time of the visit and setting up payment plans. I also took inbound calls collect payments, settling accounts, answering questions and working closely with patients insurance providers to make sure accuracy in patients billing. Front Desk Receptionist
Fairfield Inn &Suites Fairground Casino
October 2014 to December 2016
Customer Service Representative
Convergys
July 2016 to November 2016
Survey Agent
Rooms To Go Corporate
January 2016 to August 2016
Front Desk Agent/Night Auditor/ Supervisor
Residence Inn By Marriott Tampa Downtown
April 2012 to September 2014
Education
G.E.D
Brewster Technical Center
Skills
• Hospital
• CSR
• Call Center
• Customer Care
• Customer Service
• Customer Support
• Telemarketing
• Cold Calling
• Inside Sales
• Outbound Sales
• Upselling
• Live Chat
• Negotiation
• Account Management
• Typing
Languages
• English - Expert
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