Customer Service Quality Control

Anthony E. Brents

**** ** ******, ******* ** ****4

*********@*****.*** 209-***-****

Summary of Qualifications

** *****+ combined experience and accomplishments in Customer Service/Quality Control/Warehouse

Transportation and Distribution Industry/Shipping and handling/Order Processing and Fulfillment/Palletizing/ Fork Lift Training/Delivery /Driver

Microsoft Office Suite (Word/Excel/Power Point/Social Media

Focused, detail-oriented, task oriented, team player/on-time, on-task resolution

Will lead when appropriate

Character: Committed and Dedicated: Loyalty, Honesty, Integrity Work Experience

Pro Logisticx Workforce Solutions Agency – Shipping & Handling; Receiving, Order Processing & Fulfillment, Packaging, Palletizing/Fork Lift ( (a) May 2016-January 2019 (b) May 2019-Present)

Elite Appliance Showrooms – Delivery, Driver, Shipping and Receiving, Customer Service

(January 2019 -May 2019 downsized)

SMX Management – Contractor for Amazon Fulfillment Center. Distribution Center Sorter Induct. Function: fast-paced scanning, sorting, etc. (November 2015 – May 2016)

Highland Wholesale Foods Inc. – Warehouse functions include but not limited to palletizing, sorting, quality checking, loading and unloading. Plastic –process distribution for sales to other businesses such as Tesla (polyurethane processing). Taking initiative to help out other areas where short-handed, (2009-2014)

Seasonal / Short Term (2004-2008)

Intersect Technology – Verification and quality control of Army Depot inventory and seasonal function for quality control of food product

Teletech – Customer Service Associate for call center for key healthcare entities (AARP, United Healthcare). Verified Social Security Identification and Medicare Formulary.

Safeway, INC. Pricing Support for call center, managing In-bound National 800 callls across the US relative to Safeway Club Card/Bulletin pricing issues and disputes. Document issues in access database. (2000-2002)

Overseas Orient Container Lines (OOCL) – Trucking Assistant –Data entry into OOCL tracking system with support to Inland trucking for Nationwide Mainland customers. Maintain Custome Service Offering (CSO) inventory. Managed contract between vendor & OOCL. Imports/Exports. Interfaced with various trucking vendors to provide fuel cost analysis and logistics savings to customers. Interact with varying levels of management, industry partners and customers. Accomplishments

Created, invested, lead and coached an industrial non-professional men’s basketball team in Stockton, CA.

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