Service Delivery Entry Level
Resume:
RICHARD DEFEO
Dd
PROFILE
CONTACT
Owner/Operator with extensive expertise managing daily operations and ensuring client satisfaction in service delivery. Successfully increased customer base through strategic marketing and exceptional service, while coordinating schedules and project timelines. Proven track record in enhancing profitability and efficiency in previous managerial roles.
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EXPERIENCE
SKILLS
R and R Handyman Services LLC
2018-PRESENT
Manage daily operations, ensuring client satisfaction and high-quality service delivery. Handle client communications, addressing concerns and providing timely updates. Increased customer base through effective marketing strategies and excellent service. Coordinated schedules and project timelines. Subcontracted by numerous property management companies, to complete repairs, clean-outs, and turnovers on occupied and vacant properties.
Leadership skills
Customer service
Time Management
Communication skills
Project management
Creative problem solving
General Manager
2017-2020
Managed daily operations, leading a team of 20, achieving a 15% increase in customer satisfaction. Implemented cost-saving measures, reducing expenses by 12% enhancing overall profitability. Developed training programs, boosting staff performance and decreasing turnover by 10%. Resolved customer complaints effectively, improving retention rates and fostering loyalty. Coordinated marketing initiatives, resulting in a 20% rise in foot traffic and sales.
EDUCATION
1997-2000
Mesa High School
General Education Diploma
J.L.Braasch Roofing
2013-2017
Installed and repaired roofs, ensuring safety and quality standards; increased customer satisfaction. Generated sales through client consultations and site assessments, boosting revenue by 22%. Utilized industry tools to diagnose and resolve roofing issues, enhancing service efficiency. Collaborated with team members to complete projects on time, maintaining high workmanship standards.
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