Customer Service Patient Care

TIFFANY VINCENT

sdintincent!***@****.*** ***-**8-466 Gulfpat, MS 39501

Summary

Highty-motivated employee with desire to take on new challenges. Strong work ethic, adaptability. and exceptional

Intemersonal skills. Adept at working effectively unsupervised and quicity mastering new skis.

Hardworking employee with customer service, mutitasting, and time management abilities. Devoted to giving every

customer a positive and memorable experience.

skills

‘* Compassion and Empatty © Condition Monitoring

* Patient Core * Patienfocused core

* Complex Problem-Solving #Indrect Patient Care

* Maintaining confidentiality # Medical Records Management

* Vital signs monitoring # Valid [State] divers icense

Patient Relations * General howekeeping ability

* Patient Uiting © Safety Precautions

Experience

CNA Heart 2Heart Home Core -Gullport, Mississippi 09/2022 -01/2024

** Utilized appropriate safety measures when handling hazardous materia’ or waste products.

* Colabarated with intercisciplinary team members to ensure quality patient care was delivered at all mes.

* Asisted patients in ambulation and transters using proper body mechanics.

* Recogrizedsigns, symptoms of abuse, neglect and reported them per policy.

* Answered patient cal lights promptty and responded to requests appropriately.

‘* Performed vital sgn assessments, such os taking blood pressure and temperature.

* Demonstrated excelent customer service stills when interacting with patients, fomiles and quests.

* Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.

©.C.0 Cleaning/Owner Self O.C.D clearing - Guiiport, Mississippi 04/2016 - 08/2022

Implemented quailty assurance processes to ensure product excellence.

* Developed andimplemented strategies to increase customer sattstaction and loyaity.

* Ensured compliance with local state, and federal reguations.

‘* Provided direction and guidance to employees.

* Conducted perfomance reviews for employees on areguar bass.

* Created marketing campaigns to attract new customers.

* Managed dally operations of business, including hiring and training staff.

sromoted business on social media platforms to menimize brand identity and generate revenue.

Sling Manager Memorial Hospital - Gulfport, MS 07/2013- 10/2016

* Researched complex biling issues using internct resources and extemal sources as needed.

'» Managed dally cash postings fom lockbox or other electronic methods of payment processing.

* Generated monthly aged tri balances for review by management team,

* Monitored customer account detals for non-payments, delayed payments, and other imeguarities.

"rocessed customer refunds promptly upon request.

Contact this candidate