Social Media Customer Service
Resume:
NIMWINDAEL VALLS
S U MMARY
Hardworking employee with over 13 years in customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Frequently praised by peers as hardworking and easy to work with and a great team player, I can be relied upon to help you company achieve its goals while achieving my own goal to be the best at every role and task I,m given. E X P E R I E N C E
Patient Care Coordinator
GoHealth urgent care Clemmons, NC December 2023 - Current Social Media Marketing Coordinator( Remote)
soor_ploom clothier March 2019 - Current
Publix Food & Pharmacy
Publix Clemmons, NC May 2023 - December 2023
Teacher Coordinator
river oaks community church Clemmons, NC September 2015 - May 2022 Marketing Coordinator
Coordinated patient care services with the medical team for quality and timely delivery.
Provided excellent customer service to create a positive environment for patients, family members, and staff.
Efficiently managed patient schedules, facilitating necessary follow-up visits. Created and implemented social media strategies aimed at boosting brand visibility and driving customer engagement, resulting in increased sales. Maintained open communication channels with customers to address their concerns.
Generated and innovated strategies for social media marketing. Published news and promotional content to boost fan engagement. Provided accurate and helpful responses to customer inquiries regarding products and services.
Delivered exceptional customer service in resolving customer complaints promptly. Assisted customers with product selection.
Served as primary point of contact for customer payments and credit card transactions.
Assisted in training new employees.
Developed, implemented teacher programs for enhanced instruction and student achievement.
Supported teachers in curriculum development, instructional strategies, and classroom management.
Coordinated with administrators to meet all standards. S K I L L S
Poised under pressure
Leadership
Client Oriented
Creative Problem-Solving
Excellent Verbal and written
communication
Community Engagement
Cross-Functional Teamwork
Attention to Details
Deputy General Secretary of KIU
Law society
Member of the United Nations
Association
Kampala International University
Electoral commission
Community Volunteer Award
Kampala
C O N T A C T
************@*****.***
Clemmons, NC 27012
Bold Profile
E D U C A T I O N A N D
T R A I N I N G
Bachelor of Arts
Bachelor of Laws
Kampala Internatinal University,
Kampala, Uganda
December 2013
Some College (No Degree)
Arusha IT School, Arusha
Certificate in Microsoft word, excell
and PowerPoint.
March 2010
Bachelor of Laws
3.5GPA PASS SECOND CLASS UPPER
A C C OMPLISHMENTS
Geita procurement supply company Mwanza, Mwanza-Tanzania December 2013
- January 2015
Legal Advisor For ANTI-AIDS CLUB & GOOGLE CLUB
kampala internatinal university Kampala, Uganda,EA March 2011 - March 2012 Office Administrative Assistant
World Vision International Shinyanga, Shinyanga,Tanzania February 2006 - May 2008
Created effective marketing tactics that enhanced brand exposure. Assisted in the planning, coordinating, and executing of campaigns. Monitored market trends and identified opportunities for development and improvement
Maintained vendor relationships to guarantee project success within budget. Utilized comprehensive knowledge of relevant statutes, cases, and legal authorities to enhance student positions.
Provided sound advice to assist students in understanding their legal options. Ensured compliance with all relevant laws through collaboration with colleagues from various departments.
Managed and oversaw blood drives, providing support to both members and individuals in need.
Organized and updated both paper and electronic filing systems. Created expense reports, tracked invoices, and processed payments. Aided in the scheduling of office staff's meetings and appointments. Utilized Microsoft Office applications to generate and organize various materials such as correspondence, presentations, spreadsheets, and reports. Managed employee records, including payroll information and tracking attendance and vacation time requests.
A C T I V I T I E S A N D H O N O R S
sewing, photography,Volunteerism, Travel, music, social media butterfly, Community involvement.
R E F E R E N C E S
References available upon request.
C E R T I F I C A T I O N S
Bachelor of Laws Certificate
Computer skills
L A N G U A G E S
English:
Full Professional
Swahili:
Native/ Bilingual
Contact this candidate