Administrative Assistant Customer Service
Resume:
COLLEEN L. KEATING
BATTLE TESTED PROVEN WORTHY+
*******.*******.****@*****.***
North Las Vegas, NV 89032
Willing to relocate anywhere
Authorized to work in the US for any employer
WORK EXPERIENCE
ADMINISTRATIVE ASSISTANT
Martin Tax Service - Las Vegas, NV January 2022 to Present This is a seasonal position from January to April. During the tax season, Martin Tax Service assists between 1500 and 2500 clients to process their tax returns annually. This is a 50-year-old family business that I am honored to be part of. I handle the front office, scheduling, as well as provide 5-star customer service both on the phone and in person. OUTREACH SPECIALIST
NHA - Las Vegas, NV May 2023 to May 2024
The grant which provided the funding for my position at NHA ended on May 31st. I was organizing and providing outreach for NHA through direct networking and social media. NHA pop up events provide services for in between 100-1000.
COMMERCIAL JANITOR
Silver State Commercial Services - Las Vegas, NV Oct 2021 to December 2023 Responsible for cleaning corporate offices, multiple bathrooms, floors, windows, trash, recycling, industrial kitchen and cafeteria for 150,000 sq. ft. warehouse.
PERSONAL ASSISTANT
Michelle Kelsey RN. - Las Vegas, NV May 2019 to May 2022 Trusted advisor and confidant for a retired professional. I maintained the household and was responsible for all facets of home management including but not limited to: banking, shopping, bill payments, appointment setting, travel plans, meal planning and activity coordination as well as light maintenance and several DIY projects. OWNER/OPERATOR
Clean Getaway Mobile Detail - North Las Vegas, NV May 2011 to May 2019 My husband and I started a detailing business in 2011 with a small pressure washer and the family truck. Within 2 years we had accumulated and paid for approximately $55,000 worth of equipment, hired 4 employees, and had several weekly & bi-monthly contracts. I created and implemented a 100% customer satisfaction guarantee loyalty rewards program that was very successful. I also designed our marketing campaign that included our website. I handled all the administrative duties as well as the hiring of employees, purchasing chemicals, drafting proposals, followed leads for clients and maintained the productivity of the employees through well-coordinated team building efforts and strong leadership.
STAY AT HOME MOTHER
Frizzell Family - Las Vegas, NV September 2000 to May 2018 I raised my two youngest children successfully by societies standards. They are grown, have families of their own, are educated and employed, pay their taxes, but most importantly they are happy, well- adjusted adults. I would also add my children and myself were heavily involved with the Girl Scouts and Boy Scouts of America, they were both in Magnet School Programs and graduated within the top 5 % of their class.
BADA INTERN
BDD Counseling - Las Vegas, NV May 2008 to September 2012 During my time at BDD Counseling I handled 10 individual clients at a time, as well as facilitated group sessions for women & family counseling. I crafted two workshops that I taught on a regular basis, Relapse Prevention Skills & Infectious Disease. I kept BADA and SAPTA approved notes, created treatment plans, and followed up with previous clients for status checks. I also did both onsite and off-site assessments. VOLUNTEER GIRL SCOUT COOKIE MOM
Girl Scouts of America - Las Vegas, NV August 2005 to June 2011 As Girl Scout Cookie Mom I was responsible for managing a troop of 9 young ladies ages 7 to 12, and their parents through the fundraising season. Our first year saw just under $3,000 worth of sales. This increased each year all 5 years that I held that position; the last year we had raised enough money for the girls to participate in some amazing activities, we sponsored 3 girls that were unable to pay for their supplies and uniforms, and we sent a substantial number of cookies to the war heroes in Iraq. Girl scout cookie mom, is responsible for scouting out the locations, organizing the girls and their parents, gathering all the funds and keeping track of the bookkeeping, obtaining the merchandise and delivering it, as well as keeping everyone motivated and on track of the scheduled deadlines for each phase of the program. EDUCATION
2 Years of college with a 4.0 GPA in Sociology, English, Public Speaking CSN - North Las Vegas, NV August 2005 to June 2008 SKILLS
Spiritual Advising and End of Life Planning
Outreach
Administrative experience
Computer skills
Event Planning
Case Management
Writing Skills
Leadership Skills
Trauma Informed Communication Skills
Individual and Group Therapy Facilitation
Personal Assistant Experience
Marketing
Research
Public Speaking
Presentation Skills
Negotiation and Mediation
Customer service
Inside sales
Front desk
Phone etiquette
Customer Relations
Microsoft Outlook
Networking
Team Building
CERTIFICATIONS AND LICENSES
FORKLIFT CERTIFICATION TRAINING OSHA 1910.178
June 2024 to June 2027
Forklift certification training card
SKILLS TESTS
Work style: Reliability - PROFICIENT
June 2024
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Work style: Conscientiousness - PROFICIENT
June 2024
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Attention to detail - PROFICIENT
June 2024
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Administrative assistant/receptionist - PROFICIENT June 2024
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Verbal communication - PROFICIENT
June 2024
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