Customer Service Administrative Support

ROSEMARY NJERI MUHU

Mississauga, ON. 437-***-****/ ******@*****.***

OBJECTIVE:

Experienced Administrator with over ten years’ experience, excellent organizational skills and extensive knowledge of office policies and procedures looking to leverage remarkable communication, problem solving and time management skills and provide exceptional customer service ensuring a smooth organizational operation.

HIGHLIGHTS OF QUALIFICATIONS:

•Experience with office administration ensuring smooth organizational operations

•Excellent customer service skills with internal and external clients via telephone and email.

•Proven attention to accuracy and detail when dealing with a high volume of requests

•Excellent time management skills and ability to multitask and prioritize tasks.

•Excellent communication and interpersonal skills.

•Ability to maintain confidentiality as well as a high degree of discretion.

•Proficiency in Microsoft Office including Word and Excel.

•Excellent guiding skills to visitors from outside the Country

SKILLS

Listening to people

Ability to deal with persons with disabilities

Ability to communicate well and welcoming

Computer literate

Team work Collaboration

Organisation skills

WORK EXPERIENCE:

Volunteer Cashier

Marc’s No-frills Stores, Mississauga ON May 2024 – June 2024

-Counting cash in register drawer at beginning and end of shift

-Helping customers’ complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers Processed POS transactions including checks, cash and credit purchases or refunds

-Mentorship to new team members on POS system operation, customer service strategies and sales goals

-Collecting cash from clients for purchases made and returning proper change to the same offering necessary explanation where needed.

Volunteer Admin Assistant

Vita Centre, Mississauga, ON Jan 2024 to April 2024

Provided administrative support to the Executive Director

Greeted all visitors to the Vita Centre and directed to appropriate staff as required

Responded to phone calls in a friendly, professional and timely manner, ensuring that calls are forwarded to appropriate individuals within the organization

Disseminated and collected information to clients or professionals contacting Vita Centre

Processed in-kind donations including sending thank you emails to donors

Collection of donor information, entering and updating information as needed

Provided support as needed on the following programs Penelope CRM, Link2Feed and Canada Helps

Supported the food bank team in organizing, distribution and storing food to help Vita clients and their families

Supported the reception of donations with collections and receiving the donors in the center, generating reception forms

EXPERIENCE

Administrative Assistant Feb 2017 – Nov 2023

Canini Health Facilities, Nairobi, Kenya

Provided administrative support to the Health Care Team, contributed to operations of facility

Coordinated patient intake processes, ensuring accurate information in electronic health records (EHR) systems.

Scheduled and coordinated meetings, appointments, and events for healthcare professionals, optimizing their time and resources.

Processed and maintained confidential patient paperwork, ensuring compliance with healthcare regulations and confidentiality standards.

Assisted in the billing and invoicing process, liaising with insurance providers and addressing patient billing inquiries.

Managed office supplies, equipment, and maintained a clean and organized workspace for optimal efficiency.

Accompanied overseas guests and local on safari

Answered questions on different locations visited and offered new information on location

Assisted with purchasing of tickets to various destinations

Assisted with hotel bookings and excursions to be taken

Provide accurate information and directions

Prioritize guests and assist in areas that needed assistance at all times

EDUCATION:

Home Health Aide, Kansas College of Nursing, 2021

Business administration, St. Paul’s University, Nairobi, Kenya, 2015 Diploma in secretary studies, Nairobi, Kenya, 1996

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