Customer Service Data Entry

JR

JAMAAD RIVERS

************@*****.*** 854-***-**** St. Helena, SC 29920

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Conflict Resolution Techniques

Strong Leadership Abilities

Quality Assurance Standards

Order Verification

Dispatch Communication

Customer Service

Skilled Forklift Operator

Positive Attitude

Loading and Unloading

Hand and Power Tools

Facility Management

Equipment Repair

Data Collection

Data Entry

Complaint Resolution

Technical Support

Microsoft Office Expertise

FedEx Savannah, GA

Delivery Driver Supervisor

03/2021 - Current

Received daily delivery instructions and route assignments from dispatch. Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.

Provided excellent customer service by answering inquiries about products or services being delivered.

Supervised and coordinated the daily delivery activities of drivers to ensure timely, accurate and efficient deliveries.

Conducted regular performance reviews for drivers, providing feedback on areas for improvement and setting goals.

Monitored driver's compliance with safety regulations and traffic laws when driving company vehicles.

BJWSA Okatie, SC

Waterwaste Operator Supervisor

09/2019 - 03/2021

Provided leadership, direction, and training to staff members on proper operating procedures.

Calibrated pumps and valves to regulate the flow of chemicals into the water supply system.

Monitored and adjusted water treatment plant operations in accordance with established procedures.

Conducted weekly inspections of all equipment used in the water treatment process.

Collected samples to assess water quality and tested for pH, hardness and sediment levels.

Khan Constuction Beaufort, SC

Assistant Maintenance Technician

05/2018 - 09/2019

Performed regular maintenance checks on equipment and machinery to ensure optimal performance.

Inspected, tested and diagnosed problems in a timely manner. Summary

Skills

Experience

Maintained inventory records for all tools, supplies and spare parts used in maintenance activities.

Responded promptly to customer inquiries about service requests or product information.

Scheduled preventive maintenance programs to keep equipment in good working condition.

Operated hand and power tools to complete repairs. Technical College of The Lowcountry Beaufort, SC Associate of Science in Business Administration

Expected in 12/2024

Education and Training

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