Customer Service Data Entry
Resume:
Carmen Johnson
Medina, Ohio
Offers customer service experience solving customer issues and increasing overall customer loyalty. Assisted with customer requests and answered questions to improve satisfaction. Worked successfully with a diverse group of coworkers to accomplish and ensure the entire customer service lifecycle was consumer-centric.
Diligent worker who always works to find the facts
Problem resolution
Claims research skills
Heavy phone volume: inbound and outbound calls
Data entry/billing
Customer communications via email, fax and phone
General clerical office support
Flexibility to take direction from multiple department leaders
Work well with minimal supervision
YELLOW TRANSPORTATION, Copley, Ohio 12/1988 - 7/2023
Customer Service Representative/Clerk
Verified and completed required documentation and reports from daily work plate.
Answered calls and developed friendly rapport with callers while answering questions and making recommendations.
Assisted drivers with paperwork.
Excellent track record with claims analysis.
Handle damaged and refused freight
Freight billing, dock operations.
Proactive clerk offering many years of superior clerical support. Exceptionally committed and result-oriented individual eager to contribute to team success through hard work, looking to create a lasting relationship.
Cleveland State University, Cleveland, Ohio - Some college/no degree - Communications
Cleveland Heights High School, Cleveland Heights, Ohio - College Prep
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