R&D Engineer And Conversion Technician
Resume:
CC
Christian
Compton
Leslie
SW+HW R&D (Research
& Development)
*** ********** *****, *** *****,
CA, USA, 95032
**************@*****.***
Research & Development professional with 15+ years experience in hardware/software testing and customer service across the tech industry, hardware and software engineering, manufacturing, retail, automotive, and hospitality.
Notable qualifications:
* Successfully tested cutting-edge emerging technology products for top companies.
* People-person with proven customer service skills, sound judgement, and top problem-solving skills.
* Experience moderating and facilitating meetings, troubleshooting/answsering questions, and meeting customer needs.
* Tested prototype products for performance, usability, and durability, including lucid cameras, which were assembled, tested for functionality, and upgraded to current software accordingly to SOP.
* Expertise with Mac OS hardware devices and testing camera image capturing.
* Used nanocom and MATLAB to input codes and update software for technical project.
* Sharp advanced analytical and report creation skills.
* Thrived in fast-paced, deadline-driven work environments that required creative problem solving.
* Experience analyzing large data sets, recognizing notable insights, and identifying trends or discrepancies in SW and HW studies.
* Strong ability to communicate, collaborate, and troubleshoot with customers and partners.
* Talent for leading, training, and supporting high-performance teams.
* Dedication to identifying and leveraging opportunities to drive improvements across all areas of an operation.
* Equal ability to perform autonomously, as a team leader, and as a supportive team player.
Professional Experience
R&D Engineer/Conversion Technician
Kett Engineering, Sunnyvale, CA July 2019 - March 2024 Customer Service
Report Writing
Software / Hardware Testing
Leadership
Quality Control Analyzing
Organizing/Moderating
Company Meetings
Advanced Analytical Skills
Proficient With: Mac OS, iOS,
Oscilloscopes, Multi Meters,
Copper Wiring, Harnesses,
Batteries/Battery Testing
Research & Development
Communication
Conversion
Delegation Management
Documentation
Data Analysis
Detail Oriented
Inventory Management
New Hire Training
Quality Assurance
Time Management
Flexible To Change
Teamwork
Weekly R&D Team development meetings with project lead. Delegated tasks for each new employee to train & expedite project goals. Collaborated with each department for product efficiency by checking in with each employeee at each shop bay.
Reconfigured previous/current product line to heighten functionality. Refined SOPs (Standard Operating Procedures) for projects and specifications sheets.
Contributed new procedures of product for packaging, delivery, and execution. Tested prototype products for performance, usability, and durability. Pinpointed product complications and resolved each issue skillfully. Oversaw the production process.
Inspected and calibrated electronic parts and component systems, including testing multiple batteries used for build of project. Recorded SoC and SoH for old and new BMUs.
Analyzed large data sets, extraced meaningful insights, and identified trends or anomalies.
Used auditing methodologies and practices including risk assessment, sampling techniques, and compliance frameworks relevant to data management. All products delivered through inventory that were to be kitted to vehciles ie. mellanoxes, system controllers, lucid cameras were properly inspected for Key Skills
Service Advisor/Quality Control Analyst
Stevens Creek Volkswagen, Santa Clara,
CA
December 2017 - May 2019
Quality Control Analyst/Loaner Car Manager
Sonic Automotive/Stevens Creek BMW,
Santa Clara, CA
September 2015 - December
2017
Education
Los Gatos High School, Los Gatos California
High School Diploma in General Education September 1999 - June 2003 DeAnza Community College, Sunnyvale, California
Associates In Arts in General Education September 2003 - July 2007 Proficient With: JIRA, Slack,
Webex, PIMS Inventory, Oryx
Software,
MATLAB/Simulink/MathWorks
possible damage, tested for proper functionality, upgraded to current software, and assembled accordingly to SOP.
Delegated tasks to team members to ensure product goals were met. Deconstructed/reassembled interior & exterior of vehicle and removed/route harnesses according to SOPs.
Daily use of oscilloscope and multi-meter to make sure the readings for the project met standards.
Daily use of signal generator/analyzer for proper input/output of lucid cameras were detected.
Conducted FMEA analyses for products, processes, or systems to identify potential failure modes and their effects.
Facilitated cross-functional teams in FMEA sessions to assess risks and develop mitigation strategies.
Documented and maintained FMEA reports and related documentation. Data Aquisition (DAQ) use of each assembled product that was delivered to each vehicle. Verified by daily/overnight/completion of testing in different real- world scenarios.
Used knowledge of products and services to sell or provide in-depth information about available parts and service options to customers. Answered questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicke pick-up. Managed and oversaw the dealership's workflow and schedule. Ensured all details on services rendered and costs were relayed to customers for proper processing of payments/repairs.
Collaborated with service technicians about ordering parts and ensured parts were available when needed.
Drove and handled all cars responsibly to ensure damage prevention, and protected dealership property at all times.
Performed basic maintenace tasks, such as changing batteries, checking tire pressure, filling up gas, oil, and other fluids.
Oversaw vehicle quality assurance and managed loaner rental agreement transactions. Managed detailing and inspections to prepare trade-in vehicles, vehicles received from auto manufacturer, and customer cars that had been sold or serviced.
Coordinated rental transactions for loaner cars; obtained authorizations, signatures, imprints, and confirmation numbers; and performed special services as assigned.
Provided customers with completed rental agreements, keys, directions to rental vehicles, maps, and other required assistance.
Completed transaction procedures for returned vehicles and verified accuracy of closing calculations.
Audited closed contracts to ensure accurate charges for refueling and taxes. Resolved customer issues using sound judgement and adherence to company policy.
Earned some credits toward associates, still ongoing
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