Customer Service Team Members
Resume:
Jeraldine Chaparro
Edmonds, WA *****
ad7mc3@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Cross Trainer
Shake Shack-Lynnwood, WA
August 2023 to July 2024
• Food prep, customer service, guest interactions, cooking, and cleaning
• training other team members in Shack
• Leadership skills and take what you’ve learned as a trainer to manage the kitchen and dining room day-to-day.
• Delivering exceptional hospitality to our guests by
• Balancing high volume with high quality
• Participating in ongoing training and development
• Run shift
• Dishwasher clean and sanitize all dishes, glassware, utensils, and pots, and are also responsible for maintaining organization and cleanliness of the dish room, dish machine, and storage areas.
• Set up and stock stations with necessary supplies Prepare food for service, such as chopping vegetables, butchering meat, and/or preparing sauces
• Cook menu items in cooperation with the rest of the kitchen staff Follow lead cook's instructions, report issues as necessary, and ensure that all food is prepared in a timely and efficient manner
• Clean up station and properly store leftover food Stock inventory appropriately
Ensure that food comes out simultaneously, in high quality and in a timely fashion Comply with nutrition, sanitation regulations, and safety standards Maintain a positive and professional approach with coworkers and customers Wire Harness Assembler
Collins Aerospace-Everett, WA
October 2022 to January 2023
• assembly and measuring tools, such as handheld crimper, stripper, contact insertion and extraction tool, scale, heat gun, and a variety of small hand tools and fixtures
• Cable harness
• Soldering
• assembly and the ability to read blueprints and routings.
• Interpret visual aids
• learn new skills and assume new responsibilities Ready meals/ butcher block clerk
Safeway-Mountlake Terrace, WA
December 2021 to October 2022
• Prepare Ready Meals
• Fresh products
• Inventory and use scanner gun
• Ordering products
• Stocking
• Organizing sales floor
• Great Customer service
• Help customers with meat and seafood
• read Schematic’s sheets
• Take temperatures of products
• Receives, unpacks, and delivers goods
• re-stocks items as necessary
• Pricing labels shelves
• Wrapping products
• Cutting products
Assembler/Machine Operator
Fluke Electronics-Everett, WA
August 2020 to October 2021
• Using pneumatic tools, power tools, hand tools
• Crimping
• Gauging wires
• Soldering
• Molding
• Assemble Wires to connectors
• Wire Harnessing
• Assemble different types of Plastics Parts Together
• Purging in and out plastic materials out of machine
• Operate machines correctly, efficiently and within quality standards
• Read and interpret drawings, diagrams, blueprints, specifications, work orders, or reports
• Clean work area
Front Desk Receptionist
MILL CREEK VISION-Mill Creek, WA
April 2021 to July 2021
• Greeting patients
• Checking in and out patients
• Filing claims
• Answering phones
• Ordering contacts lens and glasses
• Schedule appointments
Quality Assurance Inspector
Orion Industries-Mukilteo, WA
September 2018 to December 2019
• Maintains quality standards by approving incoming materials, in-process production, and finished products
• recording quality results
• Approves finished products by confirming specifications conducting visual and measurement tests returning products for re-work confirming re-work
• Documents inspection results by completing reports and logs
• summarizing re-work and waste
• inputting data into quality database
• Read Blueprints and specifications
• Help others finding work and doing inventory
• AS9100 and ISO9000
• Measure crimps on wires
Team Leader/Supervisor
Orion Industries-Mukilteo, WA
September 2018 to October 2019
• Set clear team goals
• Delegate tasks and set project deadlines
• Oversee day-to-day teams' operation and performance
• Do regular performance evaluation
• Create a health and motivating work environment and atmosphere
• Develop a well designed and motivating evaluation program
• Communicate with teams about their performance
• Monitor team performance and report on metrics
• Motivate team members
• Discover training needs and provide coaching
• Listen to team members’ feedback and resolve any issues or conflicts
• Plan and organize team building activities
Wire Harness Assembler
Orion Industries-Mukilteo, WA
June 2018 to September 2018
• Inspect wiring installation
• assemblies
• Crimping
• Gauging
• Soldering
• Measure wires
• Using pneumatic tools,
• power tools
• hand tools
• Perform first part inspection and in process inspections
• Read and interpret drawings, diagrams, blueprints, specifications, work orders, or reports
• Put Wires on connectors
Seasonal Picker/Packer
Frank J Martin Company-Lynnwood, WA
August 2017 to September 2017
• Labeling
• Unpacking
• Repacking
• Locks Assembling
• Shrink wrapping
Seasonal Receptionist and Administrative Assistant Century 21 North Home Realty-Everett, WA
July 2017 to August 2017
• Answering telephone calls and if needed, directing callers to the appropriate person
• Welcoming visitors to the office and introducing them to the appropriate personnel
• Providing a range of reports depending on what is requested by the manager or sales associates
• Assisting with the maintenance of social media accounts
• Preparing and emailing a report on weekly activities to agents
• Updating Listings
• Distributing mail, faxes and overnight packages to the appropriate parties
• Overseeing the general appearance of the office, as well as keeping supplies well stocked
• Cleaning The Kitchen
• Filling up the vending machine
Packing And Labeling Assistant
India Tree-Ballard, WA
April 2017 to August 2017
• Labeling
• Packing
• Sealing All Seasoning And Spices
• Make Seasoning and Spices
• Grinding The Products
• Order Picker
• Inventory
• Shrink wrap pall
Seasonal Grinder/Machine Operator
Royal Glass and windows-Everett, WA
November 2016 to December 2016
• Feed scraps of materials conveyor to be ground / recycled
• Loading and unloading product on to belt
• Identifying material by color, size or weight
• Operation of scale shovels or dumps materials into machine hopper
• Grinder and observes ground product discharged onto conveyors or into containers for impurities, lumps, or improperly sized particles
• Cleans machine and conveyors, using air hose, scrapers, and brushes, to prepare equipment for grinding subsequent batches
• Shovel ground product into containers for storage, shipment, or further processing Machine Operator
Fluke Plastics Corporations-Everett, WA
December 2014 to July 2015
• Moldering
• Assemble different types of Plastics Parts Together
• Using Drills, Large Scales,
• Purging Out All Plastic Materials Out The Machine
• Setup Machines At The Beginning Of Shift
• Injection Molding
• Running a plastic molding machine, sorting and negating key caps
• Lift Up To 25Lbs
Seasonal Production Worker
K & H Printing Solutions-Everett, WA
August 2014 to October 2014
• Material Handler
• Shipping & Receiving
• Packing
• Ballots
• Palletizing
• Ink Jets
• Machines
• Mail Room,
• Transports
• Ability To Lift 30lbs
• Removes & Dispose Materials
• Feeder
• Packer
• feed paperboard packaging onto a glue line
• stack product from a pallet to feed and place in a shoot to be glued
• Packer will gather the glued products at the end of the line
• fan for separation and load it into a Corrugated Box then send it on a conveyor to our palletizing area. Sign Installer
Macy's-Lynnwood, WA
October 2012 to August 2013
• Changing Prices Signs
• Replenishment
• Moved Merchandise Around
• Organize Carts & Sings
• Use PDA Scanner
• Pricing
Retail Sales Associate
Burlinton Coat Factory-Edmonds, WA
June 2008 to December 2010
• stocking
• receiving
• Backstock room
• markdown merchandise,
• assisting customers as needed and performing transactions like sales and returns
• Greets and receives customers in a welcoming manner.
• Responds to customers' questions.
• Directs customers by escorting them to racks and counters. Seasonal Store Associate
Toys 'R' Us-Lynnwood, WA
January 2008 to May 2008
• Assess customers needs and provide assistance and information on product features
• Ensure high levels of customer satisfaction through excellent sales service
• Welcome customers to the store and answer their queries
• Follow and achieve department's sales goals on a monthly, quarterly and yearly basis
• Maintain in-stock and presentable condition assigned areas
• Actively seek out customers in store
• Remain knowledgeable on products offered and discuss available options
• Process POS (point of sale) purchases
• Cross sell products
• Team up with co-workers to ensure proper customer service Child Care Provider/Babysitter
Self Home-Everett, WA
August 2006 to February 2007
• Baby Sit A 2 Year Old And 4 Year Old
• Make meals
• Clean Area
• Change Diapers
• Potty Train
• Bath
• Nap Time
• Play With toys
Education
High school diploma in Dental Assistant
Scriber High School - Edmonds, WA
September 2007 to June 2008
Skills
• Babysitter
• Quality Inspector
• Inspection
• Manufacturing
• Packaging
• Machine Operator
• Warehouse
• Quality Assurance Inspector (1 year)
• Sales Associate
• Cashier
• Greeting Customers
• Customer Service
• Stocking
• Organize Merchandise
• Shipping & Receiving
• Material Handler
• Sorting
• Filing Documents
• Streamer
• Runner (2 years)
• Plastics Injection Molding (2 years)
• Calipers
• Blueprint Reading
• Assembly (5 years)
• AS9100
• Office Experience
• Microsoft Office
• Quality assurance
• ISO 9001
• Quality Control
• Quality Management
• Quality Audits
• Mechanical knowledge
• Writing skills
• Schematics
• Soldering
• Electrical wiring (4 years)
• English
• Hand tools
• Electrical experience
• Power tools (5 years)
• Calibration
• Meat Cutting
• Hospitality (1 year)
Certifications and Licenses
Food Handler Certification
CRP
August 2023 to August 2025
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