Front Desk Hotel
Resume:
JHON GONZALEZ
PROFESSIONAL SUMMARY
With a solid background as a Hotel Front Desk Clerk at prestigious establishments like Hotel Sheraton, I excel in guest registration and delivering excellent communication. My expertise includes swiftly addressing and resolving guest complaints, underscored by a proven track record in enhancing guest satisfaction. My analytical thinking complements my operational skills, ensuring a seamless guest experience. Although I have worked in this field in Colombia for more than 5 years, I have the qualities, skills and due customer service necessary to be part of the work team of this hotel with high quality standards and good service.
EXPERIENCE
Hotel Front Desk Clerk
April 2022 - March 2024 Hotel Sheraton, Medelin, Colombia CONTACT
*********@*****.***
BRONX, New York 10466
SKILLS
• Transportation Arrangements
• Analytical Thinking
• Guest Registration
• Excellent Communication
• Addressed guest complaints and resolved any issues in a timely manner.
• Thanked guests with genuine appreciation, providing gracious greetings and fond farewells.
• Managed incoming calls promptly and professionally using multi- line phone system.
• All check in/out processes.
LANGUAGES
• Spanish
Native
Hotel Front Desk Clerk
April 2017 - March 2020 Hotel Park 10, Medellin, Colombia
• Addressed guest complaints and resolved any issues in a timely manner.
• Thanked guests with genuine appreciation, providing gracious greetings and fond farewells.
• Managed incoming calls promptly and professionally using multi- line phone system.
• Check in/out processes.
Hotel Front Desk Clerk
December 2016 - February 2017 Hotel Casa Laureles, Medellin, Colombia
• Addressed guest complaints and resolved any issues in a timely manner.
• Thanked guests with genuine appreciation, providing gracious greetings and fond farewells.
• Managed incoming calls promptly and professionally using multi- line phone system.
• For the first moth I was working as a Bellboy, so I do have also Experience I this position as well.
EDUCATION
GED
August 1990
New York High Scholl, New York
REFERENCES
References available upon request
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