Customer Service Sales Representatives
Resume:
Jamie Grisdale
Columbus, OH ***** • 380-***-**** • ******************@*****.*** • www.linkedin.com/in/Jamie-Grisdale
PROFESSIONAL SUMMARY
Engaging and driven professional seeking opportunity to apply vast skill set across customer service, marketing, hospitality, sales, salon, and entrepreneurial support.
CERTIFICATIONS
Reiki Infinite Healer/Dave Nelson, Online Course January 2017 Reiki Master Certification (levels 1-3)
Joanne Clodfelter/Course # OT055224, Toledo, OH December 2007 Certificate: Relaxation and Chair Massage Certification
The Spa School/OSU Cosmetology, Columbus, OH March 2006 Certificate: Managing Esthetician License - State of Ohio
SALON EXPERIENCE
Jamie G’s Reiki & Energy Healing, Dublin, OH March 2017 - Present Owner & Reiki Practitioner
● Integrate meditation, aromatherapy, and crystal techniques when practicing energy cleansing for a repeat clientele base of 15.
● Incorporate a philanthropic approach by giving low income clients discounted or free services.
Mimo’s Salon, Powell, OH July 2007 - July 2008 Freelance Consultant
● Worked directly with co-owners to oversee operations facilitation for the grand opening of the spa area of the salon. ● Ordered all machines, equipment, and products, assembling and arranging them to create optimum workflow. ● Collaborated with sales representatives from 5 companies to choose product lines.
● Composed new service menu and pricing, verifying with local competition to establish competitive baseline. ● Created marketing strategies and promotions for salon, engaging in face-to-face interactions with approximately 20 local businesses to increase brand awareness and book initial appointments.
● Trained 2 estheticians on services offered, packages and customer service expectations.
The Spa School/OSU Cosmetology, Columbus, OH March 2005 - March 2006 Clinicals
● Developed strong knowledge of esthetician management through 150 hours of hands-on training. ● Completed over 100+ services during 600 hrs of interactive practicing with clients.
● Generate repeat clientele, creating positive customer relationships and positive program reputation.
CUSTOMER SERVICE EXPERIENCE
Chili’s, Dublin, OH January 2019 - January 2021 Bartender/Server/Trainer
● Earned title of highest ranked employee by customers, in team of 30.
● Built loyal clientele through friendly interactions, serving approximately 75 clients per day in a fast paced environment. ● Cross-trained in 6 departments allowing for flexible adaptation to support staffing needs.
● Followed proper guidelines, ensuring safety to customers and team.
● Demonstrated strong knowledge in product offerings to tailor suggestions based on customer likes/dislikes. ● Communicated clearly and positively with management and coworkers to resolve customer complaints promptly and professionally.
● Mastered point of sales computer systems and handled all currency for front of house staff with accuracy.
Kovacic Family, Thompson, OH September 2017 - December 2018 Independent Home Healthcare Aide
● Utilize patience and empathy when assisting client with daily care and routine, allowing them to feel comfortable in uncomfortable situations.
● Communicated weekly with the head nurse in regards to patients' health, regularly checking vitals and blood sugar, and adjusting through medications as needed.
Administered Reiki treatments for healing.
REM Commerce, Scottsdale, AZ January 2017 - January 2020 Online Marketing Assistant
● Edited blogs, articles and other digital content, used on both a national and world scale to increase customer traffic. ● Handled all office administrative tasks including shipping, created flyers, and implemented marketing strategies.
Ruby Tuesdays, Columbus, OH February 2008 - April 2014 Bartender/Trainer
● Assisted in restaurants’s grand opening by quickly learning all menu items and recipes, to then train 3 other bartenders. ● Floated to other store locations, picking up shifts throughout central Ohio, to assist with their staffing.
Jamie Grisdale
Columbus, OH 43235 • 440-***-**** • ******************@*****.*** • www.linkedin.com/in/Jamie-Grisdale
PROFESSIONAL REFERENCES
Robert Mar
General Manager, Chili's, Dublin, Ohio
614-***-**** cell
******@******.*** (attn: Robert Mar)
Steve Anderson
Former District Partner, Ruby Tuesday’s, Columbus Area
Andrea Kovicic
Head of Kovicic Household
******.******@***********.***
Dawn Mills
Owner, Mimo’s Salon
Terry Mundell
Online Marketing Director, REM Commerce
************@*****.***
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