Customer Service Quality Control
Resume:
Yajaira Rivera
Resourceful and ambitious individual seeking employment with a
company where I can use my communication and conceptual skills to help bring structure to the work environment. Creative and optimistic with a positive outlook.
1151 E Renegade Trail
San Tan Valley, AZ, 85143
*******.****@*****.***
EXPERIENCE
Marriott Hotel, Mesa- barista /server
May 2022 - PRESENT
Providing friendly customer service in a timely manner while maintaining a clean workspace. Reliable team player with a friendly and positive demeanor. Prepared coffee, food, and other beverages to guests. Responsible for taking, making, and bringing out customer orders. Maintained inventory and responsible for training new employees. Olive Garden, Queen Creek — Server
October 2020 - 2024
Dedicated to ensuring guest satisfaction by remaining accessible and friendly. Thorough knowledge of menu offerings, including food, drinks, and wine pairings. Skilled at anticipating, identifying and fulfilling guests needs and clarifying special orders. Successful multitasking while remaining professional and courteous in a fast paced environment. Mcdonalds, Gilbert — Crew Trainer
June 2018 - October 2021
Set and enforced performance and service standards to keep a consistent, high quality environment devoted to customer satisfaction. Job duties consisted of greeting customers, recommending food items, collecting payments, promoting special deals, operating various tools and equipment to prepare food, maintaining cleanliness, and ensuring quality control.
The Solloways, Mesa — Home Care Specialist
November 2018 - January 2019
Provided assistance with daily grooming and needs. Maintained detailed records of patient's vitals and weekly progress. Ensured that daily meals were prepared in accordance with patient dietary restrictions. Assistant patients with daily activities, including light housekeeping. State Farm, Chandler — Call Representative
November 2017 - June 2018
Would call to assist over a 100 customers per day, providing successful solutions in a polite manner using active listening to ensure customer retention and maintain strong company product and service knowledge to better assist customers with concerns, questions and general education. Scheduled appointments with two customers to then transfer to the agent.
SKILLS
- Effective Communication
-Goal/Team Oriented
-Interpersonal skills
-Proofreading talent
-Leadership experience
-Problem solving abilities
-Collaboration talent
-Cultural awareness
-Presentation and public
speaking skills
-Detail orientated
AWARDS/ACHIEVEMENTS
Teamwork award pin,
awarded from Olive Garden.
Shining Star Award (show
choir)- displays hard work,
enthusiasm, and skill.
Runway Pageant winner-
selected for confidence,
enthusiasm, positivity, and
efficient practice.
Spotify 100,000 streams
award- given for hard work,
social media promotion skills
Honors award at both NAU
and Chandler Gilbert
Community College.
Directorial Debut (Multimedia
and film)- given to best
directed film as well as ability
to take direction as actor.
EDUCATION
Arizona State University, Tempe — Communications
January 2021 - Present
Currently pursuing my bachelor's degree in communications. Researched and wrote in depth reports on different communication strategies. Chandler Gilbert Community, Gilbert — Communications January 2020 - December 2020
Received honors award.
Northern Arizona University, Flagstaff — Communications August 2018- December 2019
Finish the year with a 4.0. Was recommended by Dean and teacher to join the honors program. Received honors award.
Basha High School, Chandler
July 2014- May 2018
Graduated with 3.8, averaging at top 20% of the school. Partook in Journalism Club, multimedia and film, DECA, and was Vice President of Musicality club and Show Choir.
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