Pharmacy Technician Patient Care
Resume:
## Christopher Delvalle
**PTCB Certified Pharmacy Technician** 863-***-**** ad7ma2@r.postjobfree.com
**Summary:**
Highly motivated and results-driven PTCB Certified Pharmacy Technician seeking a remote position in a customer-focused environment. Proven track record of exceeding expectations in prescription processing, patient care, and insurance verification. Excellent communication and problem-solving skills with a strong work ethic and ability to work independently.
**Skills:**
**Technical Skills:**
* PTCB Certified
* Medication Compounding
* Pharmaceutical Calculations
* Pyxis & Omnicell
* Epic, ScriptMed
* Prescription Processing
* Prior Authorization
* Insurance Verification
* Inventory Management
* Data Entry & Record Keeping
**Communication Skills:**
* Excellent written and verbal communication skills
* Adept at handling phone calls and resolving customer inquiries
* Strong interpersonal skills with the ability to build rapport with patients and colleagues
* Proficient in virtual communication platforms
**Customer Service Skills:**
* Dedicated to providing exceptional patient care and service
* Experienced in handling patient inquiries, concerns, and complaints
* Proven ability to de-escalate difficult situations
* Committed to resolving issues efficiently and professionally
**Experience:**
**Osceola Regional Hospital, Kissimmee, FL**
**Pharmacy Technician** **July 2019 – Present**
* Managed medication stock outs to minimize delays in patient care, ensuring smooth workflow and minimal interruptions to patient treatments.
* Efficiently processed and dispensed 150+ prescriptions daily, adhering to strict accuracy standards and ensuring timely delivery.
* Collaborated effectively with pharmacists and nursing staff to meet patient needs and optimize daily pharmacy operations.
* Processed and responded to a high volume of phone calls and nurse requests, providing timely and accurate information.
**CVS Health Specialty Pharmacy, Orlando, FL**
**Pharmacy Technician** **February 2019 – July 2019**
* Provided exceptional customer service by handling inbound calls from patients and prescribers, resolving inquiries and clarifying prescription information.
* Efficiently processed prescription claims and reversals, ensuring accuracy and timely resolution of discrepancies.
* Managed insurance information input and verification, ensuring patient access to necessary medications and minimizing delays in coverage.
* Assisted colleagues with escalated calls, providing support and expertise in navigating complex prescription issues.
**Alliance Rx Walgreens Prime, Orlando, FL**
**Pharmacy Technician** **August 2018 – February 2019**
* Handled outbound calls to prescribers and patients to clarify prescription details and ensure optimal therapy.
* Proactively reached out to prescribers for refills via fax and e-scripts, ensuring timely medication renewals and patient adherence.
* Demonstrated proficiency in ScriptMed software, efficiently processing prescriptions and managing patient records.
**CVS Health Pharmacy, Orlando, FL**
**Pharmacy Technician** **March 2016 – August 2018**
* Worked in a fast-paced retail setting, providing efficient and professional customer service to a diverse patient population.
* Communicated effectively with doctors' offices, insurance companies, and patients daily, ensuring smooth processing of prescriptions and insurance approvals.
* Verified insurance coverage and processed prior authorizations, ensuring timely access to medications for patients.
* Managed inventory control, ensuring efficient dispensing and maintaining adequate stock levels for all medications.
**Walmart Pharmacy, Kissimmee, FL**
**Pharmacy Technician** **June 2021 – June 2021**
* Provided exceptional customer service by efficiently resolving inquiries and concerns via phone and in-person interactions.
* Managed prescription processing, ensuring accurate verification of patient information and insurance coverage.
* Successfully administered vaccinations to a diverse patient population, ensuring proper documentation and patient education.
* Collaborated effectively with pharmacists and other team members to optimize workflow and maintain a high level of patient care.
**Education:**
**Mavericks High School, Kissimmee, FL**
**High School Diploma** **May 2015**
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