Customer Relations Support

SMITHA PILLAI

Contact: +1-682-***-****

E-Mail:********@*****.***

Location: Forest Creek Drive, Frisco, Texas -75035 Candidate with 14 years experience in Customer Support and Business Management . Has a proven track record of increasing organisational efficiency and business growth with exceptional customer relations. Experience in working with multicultural teams, available immediately. EDUCATION

• MBA Indira Gandhi National Open University, India : 2012

• B Tech Electronics and Communications Calicut University, India : 2005 CORE COMPETENCIES

• Business Operations: Managing the day-to-day activities of the business including interfacing with management and heads of department.

• Customer Service: Excellent Customer relations experience and trainings received and provable track record of interpersonal skills all throughout the career.

• Communication and Problem-Solving Skills: Ability to troubleshoot complex problems and learn new technologies quickly. Ability to communicate effectively using a variety of communication mediums like telephone, online meetings, email, IM, video conference software, and face-to-face interactions.

• Financial Management: Ability to review accounts, interpret financial information, reconcile bank statements, manage the cash flow of operations and analyse the financial forecasts. EXPERIENCE

Sep’19-Present Texila Energy Ltd Business Operations Executive

• Building relationships with key customers and suppliers

• Specifying market requirements for current and future products and services by conducting a market research supported by on-going visits to suppliers and non-customers

• Responsible for the marketing of the company’s products and services

• Ensures that the team provides some eye-catching visuals of the products by taking professional photographs and descriptions to emphasise the details.

• Finalize on the suppliers based on the comparison sheets and final negotiations and oversee the award of Purchase Orders and approves contract amendments if any.

• Preparing accounts and reconciling balance sheets

• Liaising with external Accountancy firm for duly submission of VAT.

• Monitoring performance and efficiency, managing daily operations

• Serves customers to ensure best customer satisfaction and positive feedbacks.

• Research for the most economic means of handling and despatch

• Maintain good business relation with the local postal and courier services

• Timely adaptation of change of needs of customers after placing the orders

• Analyse the most effective and economic ways of shipments to best serve the company’s interests and to provide the best experience to customers.

• Working on how to Leverage social extensions by merging digital commerce with social channels and online communities, such as Instagram and Facebook

• Ensures to acquire good Social proof in the form of reviews, customer testimonials, ratings etc and ensures that we always display genuine reviews from real customers for credibility.

• Flexible by working long, irregular hours when needed. Dec’ 15- Sep’19 Alliance Energy General Contracting LLC, Abu Dhabi Client Account Management

• Building relationships with key customers

• Hold meetings with Business Development Manager in Business Development Strategies; build new client relationships.

• Main point of contact of all company representation in the government entities for upcoming business opportunities and legal compliances

• Preparing and approving the monthly payroll.

• Maintains bank relations for the betterment of business requirements.

• Conducts business networking events with Clients and team

• Ensure regular communication of business performance against objectives. Dec’ 14 – Nov’15 Germangulf Consultants, Abu Dhabi Project Co-ordinator

• Reviews bids, assist in conducting negotiations and administer the award of contracts and contract amendments and provision of feedback to bidders

• Assist in drafting appropriate contractual and commercial terms & conditions to best serve and protect Company’s interests

• Builds and maintain relationships with suppliers in order to secure positive, constructive and cost effective commercial agreements for the Company

• Provides general assistance on contractual matters as required to support Company’s operations.

• Attend client meetings and assist with determination of project requirements.

• Assist the PM in the drafting and issuance of project proposals, RFP’s, tenders etc

• Effectively and accurately communicate relevant project information to the client and project team

• Issue Contracts and tender documents.

• Assist the PM and the clients in evaluating the tenders, preparing tender analysis Report up to successful award of contract to the right bidder.

• Track the progress of projects and keep the Project Manager (PM) and others informed about project status and issues that may impact client relations. Nov’ 2008 – Aug’ 2014 Energy School Ltd, London Business Support Executive

• Played a crucial part in building the organisation by taking an active role in planning, strategy formulation and liaising with government organisations.

• In charge of client relations including British Petroleum, Statoil and British Gas.

• Liaising with accountants and make sure that all regulatory submissions are done on a timely manner.

• In charge of contract negotiations and invoice follow ups.

• Identifying and deploying skilled manpower in Oil and gas operations around the globe

• In charge of all Business support activities. (Visa, Travel, Procurement, HR etc) June’08-Nov’08 Marlink ASA, Norway Satellite Support Engineer

• Work with network and antenna/RF problems

• Assist in the maintenance of all Teleport operations.

• Support and Operation of the organisation’s maritime satellite services worldwide (VSAT/Inmarsat) - This includes Line Support related to satellite systems as well.

• Assist and work with the network and carrier monitoring tools and use these efficiently.

• On- site support for vessels and teleports globally.

• Exceptional communication skills with Engineers, Customers etc Sep’05-’Jan 07 British Telecom, Aberdeen, UK Repair Advsior

• Provide the best customer service through good communication and presentation skills.

• Handle customer calls for help and technical support mainly dealing with repairs

• Able to handle highly confidential information as part of the work. IT SKILLS

• Conversant with MS Office Suite including Word, Excel, Power point

• Confident with Mac Office suites including Pages, Keynote etc.

• Exposure to primavera P6-8.2

• Basic knowledge in C,C++ programming

• Quality Assurance Training -Completed.

Contact this candidate