Customer Service Front Desk
Resume:
Prince Weeks
Bronx, NY ***** *************@*****.***
Authorized to work in the US for any employer
Work Experience
Front Desk Medical Receptionist
Confidential-Upper East Side, NY May 2023 to July 2024
Checking in patient, welcoming guests and clients, forwarding paperwork to HRA, handling clients insurance information.
Managed a high volume of incoming calls daily, ensuring timely and professional responses to client inquiries, appointment scheduling, and addressing various concerns.
Customer Service Representative Supervisor
Atlantic energy-New York, NY October 2021 to April 2023
Solar energy team management, training new employees and supervising team of six individuals, motivating peers, scheduling weekend’s meetings, planning for success
Promptly responded to customer calls to reduce on-hold wait times, enhancing the customer experience.
Addressed customer inquiries and suggestions courteously and professionally, ensuring a positive customer experience.
Supervisor
LaGuardia airport OTG at LaGuardia Airport-New York, NY March 2019 to September 2021
Lead supervisor/ team supervisor, supervision staff, job role is leading a team of sixteen people, leading warehouse.
Handling customers baggage's and cargo, maintaining warehouse supplies, checking and restocking supplies, logistic and analyzing
Warehouse Supervisor Krasdale Foods-Bronx, NY January 2017 to February 2018
Loading and unloading cargo shipment, supervising warehouse, checking warehouse goods, following up with employees, planning schedules, distributing warehouse goods
Education
High school diploma Thomas Jefferson - New York, NY August 2015 to June 2019
Skills
•Pallet Jack
•Kitchen Experience
•Packaging
•Cooking
•English
•Cleaning Experience
•Product demos
•Sales
•Guest services
•Retail sales
•Food Service
•Shipping & Receiving
•Order Picking
•Cashiering
•Food Safety
•Customer service
•Food Preparation
•Warehouse Experience
•Sales
•Training & development
•Sales management
•Customer service
•Inside sales
•Product demos
•Retail sales
•Heavy lifting
•Marketing
•Leadership
•Team management
•Supervising experience
•Live chat
•Google Suite
•Hospitality
•Analysis skills
•Technical support
•Classroom experience
•Product management
•Recruiting
•Windows
•Typing
•Data analysis skills
•Guest services
•Cash register
•Merchandising
•E-commerce
•Payroll
•Hotel experience
•Load & unload
•Purchasing
•Front desk
•Cash handling
•Guest relations
•Office management
•Porter experience
•Security
•Microsoft Excel
•ServiceNow
•Active Directory
•Computer networking
•Help desk
•Grocery store
•Medical records
•Records management
•Marketing automation
•Digital marketing
•Teaching
•Upselling
•Restaurant experience
•Serving
•Computer skills
•Ceridian
Certifications and Licenses
CPR Certification Driver's License
SHRM Certified Professional Professional In Human Resources Guard Card
Loss Prevention Qualified
Class D Security
Child Development Associate Certification Food Handler Certification
Teaching Certification Certified Recovery Specialist
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