Customer Service Data Entry

Beatriz Rosario-Diaz

Customer Service Management Specialist

+1-860-***-**** ***********@*****.*** East Hartford, CT 06108

Experienced customer service leader with two decades of dynamic management expertise, adept at rapid problem-solving in high-energy settings, seeking an entry-level challenge.

Work Experience

Sales Manager - David's Bridal, Manchester, CT (July 2023 - October 2023)

Floor management ensuring exceptional customer service.Training associates on customer relationships. Responsible for opening and closing the store, handling large amounts of cash, making cash drops at the bank, extensive customer service.

Manager (CSM) - Ocean State Job Lot, Windsor Locks, CT (August 2023- December 2023) Leading a positive customer experience. On-boaraining associates and setting up associate trainings. Creating and managing front-end schedules.

PCA Personal Care Assistant - Brianna Taylor, Bristol, CT (April 2014- September 2022) Wellness care for in-home elderly, hospice, and dementia clients.Duties include companionship, light housekeeping, cooking, scheduling appointments.

Billing Specialist - Spectrum Communications, Newtown, CT (October 2013 - April 2014) Specializing in billing and payments for bi-lingual customers.Collecting and processing payments, managing client records.

Patient Liaison - Hartford GYN, Hartford, CT (June 2011 - October 2013) Scheduling appointments, translating for Spanish-speaking patients.Exceptional customer care, light data entry, faxing, copying patient records.

Home Theater Manager - Best Buy, West Hartford, CT (March 2005 - August 2009) Managing the home theater department, meeting weekly sales goals. On-boarding, extensive customer service, including taking customer orders via phone.

Shift Supervisor - Dunkin Donuts, Hartford, CT (October 2002 - Feb 2005) Supporting operational goals, ensuring brand standards are met.Managing inventory, scheduling, and overseeing franchisee safety.Providing great guest service and coaching restaurant team members.

Property Manager - Corsino Properties LLC, Hartford, CT (January 2002 - October2003) Tenant eligibility and compliance verification.Marketing and vacancy management, screening and selecting applicants.Shift Leader

Nationwide Security, Rhode Island, NY, US (Apr 1995 - Nov 2001)Patrolling premises, monitoring entrance, ensuring safety and order.Collaborating with HPD, removing wrongdoers, managing security protocols.

Organizational Skills, Hospice Care, Billing, Employee Orientation, Filing, Interpretation, Dementia Care, English, Home Care, Vital Signs, Translation, Receptionist, Supervising Experience, Data Entry, Restaurant Management, Customer Service Skills, Patient Care, Food Safety, Tutoring, Scheduling, Caregiving, Inventory, Spanish, Recruiting.

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