Customer Service, data entry

SHA WANDA MARSHALL

**** ****** *** **.• New Orleans, LA 70126 • ********.********@*****.*** • 404-***-****

PROFESSIONAL PROFILE:

Dedicated and energetic, analytical with excellent communications skills

Familiar with Pharmacy setting with emphasis on accuracy in office procedures, and customer services

A quick study, successful in learning and comprehending new systems and methods

Self-motivated and ability to work with minimal to no supervision, flexible, work well in a team environment

Advanced ability in general office equipment, proficient in PC terminology and general PC software

Ability to work well with others in a cross-functional team environment

Leadership capabilities, led by example, establish goals, and provided direction and expectations

Excellent interpersonal and telephone skills, experience in a customer service and support for internal clients

EDUCATION:

Diploma, Medical Billing and Coding, Penn Foster College, New Orleans, LA 2020

AAS Degree, Pharmacy Technician, Brown Mackie College, Atlanta, GA 2008

AAS Degree, Business Administration, Tulane University, New Orleans, LA 2000

RELEVANT EXPERIENCE:

Administration

Working from a workque of referrals of Medicaid patients to assist with scheduling them

Researching for outside resources to get patients scheduled

Provide excellent customer service to all patients, guests, and family members.

Create, activate, and complete new patient accounts

Update existing patients accounts

Answering an average of 70-100 calls daily

Being a first point of contact for patients.

Send in prescription requests to the clinics and pharmacies

Help get authorizations for medications

Schedule different types of appointments for patients

Training new employees

Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles and self-pay portions due.

Working in EPIC, SalesForce and Cisco to retrieve and maintain patient’s information

Supervision of six employees, scheduling of their duties

Compiling monthly and quarterly reports for State Office of Louisiana

Helping customers with their Child Support Cases

Scheduling of appointments for the analysts and attorneys

Making sure the Child Support payments are being associated with the correct accounts

Coordination between the various Child Support offices to ensure the client’s cases are being handled in the correct office

Coordinated between the farmers and drivers of the products that needed to be picked-up and delivered

Creating invoices and purchases orders

Payroll and HR duties for employees

Paying the company’s bills

Management, coordinator Responsible for scheduling, and inputting radio schedules into computer system

Responsible for supporting personnel with employment, training and Director’s Offices Services

Liaison for national, local sales, traffic, production, business office, promotions and on-air personalities

Responsible for management of more than 400 patient accounts

Updating and maintaining calendars for the different department managers

Responsible for compiling and maintaining media kits for national sales manager for sales trips

Kept track of invoices for national clients, responsible for disbursements of settlement checks to clients

Taking preliminary information for the paralegal and attorneys

Pharmacy Technician

Maintain excellent customer relations with all customers, physicians, billing agencies and insurance companies

Receive and verify prescriptions, patient paperwork, insurance claims

Prepare medication for clients through mixing, counting pills and labeling bottles

Price and fill prescriptions, obtain approval from the pharmacist

Inventory and stock medication, answer the phone, directs calls to necessary party and takes messages

Prepare and process medical insurance claim forms and records

Mix pharmaceutical preparations according to written prescriptions

Compute charges for medication and equipment dispensed to hospital patients, and enter data in computer

Deliver medications and pharmaceutical supplies to patients, nursing stations or surgery

Price stock and mark items for sale, operate cash registers to accept payment from customers

EMPLOYMENT HISTORY:

Physician Referral Specialist, Ochsner Hospital, New Orleans, LA 03/2023-Present

Patient Access Representative, Ochsner Hospital, New Orleans, LA 04/2021-03/2023

Administrative Supervisor, DCFS, New Orleans, LA 02/2013-04/2021

Administrative Assistant, Jack & Jake’s, New Orleans, LA 09/2011-09/2012

Pharmacy Technician, Publix Supermarkets Inc., Decatur, GA 11/2009-07/2011

National Sales Coordinator, Clear Channel Radio of Atlanta, Atlanta, GA 5/ 2006-10/2009

Office Assistant, Medical College of Georgia, Human Resources, Augusta, GA 12/ 2005-5/ 2006

Sales Assistant, Entercom Communications, New Orleans, LA 2/ 1999-9/ 2005

Legal Secretary, Thomas Gereghity, Esq., New Orleans, LA 8/ 1997-2/ 1999

Secretary, Children’s Bureau, New Orleans, LA 3/ 1995-8/ 1997

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