Staffing Services Microsoft Office

MYKE AKPE

505-***-**** *******@***.***

SUMMARY

Business-oriented and dynamic professional with years of experience in proven strength collaborating across cultural, organizational, and functional boundaries to achieve business goals.

Seeking a position that will allow me to utilize my experience, skills, and sound education to further competitive advantage and add value to the organization.

SKILLS

●Microsoft Office Suite & Products

●Strong Analytical skills

●Strong Compliance Background

●Leadership & Team Management

●Attention to detail.

●Time Management

●Written and verbal communication

●Interpersonal skills Flexibility & Adaptability

●Problem-Solving Skills Business Analysis

●Relationship-Building

●Self-Managing

EXPERIENCE

WESTWAYS STAFFING SERVICES AGENCY JUN 2022 – TO DATE

COMPLIANCE DEPARTMENT

COMPLIANCE COORDINATOR/ONBOARDING

Ensuring total compliance of Traveling nurses vis-à-vis regulatory and documentation

Welcoming new hires with prepared onboarding packages

Helping new hires learn the company policies.

Introducing new employees to the company culture

Emailing/calling new employees before their first day.

Managing new hire’s paperwork

Work with functional teams to determine corrective actions to prevent reoccurrence of violations.

Established strong relationships with key functional stakeholders including the first line of defense business lines, Risk, Compliance, and Internal, demonstrating credibility and expertise on control issues.

Monitoring and ensuring uploading of nurses' information on the Ultra Staff is updated within the organization's standard and in good time.

Daily & weekly call over on Nurses' files to always ensure compliance of the Nurses.

Performed audit testing for HIPAA engagements with a 100% pass rate for OCR HIPAA Audit

Engagement and Training

Ducharme, Mcmillien&Associate June 2021-June 2022

ASSOCIATE ANALYST (Property Tax)

• Preform property tax data analysis, reconciliation, and updating such on PTMS, and

PTCA

• Updating and maintaining clients' tax information and database

• Monitor and review all jurisdictional tax notices for assigned clients as of the due date

assigned

• Prepare tax payments on behalf of clients for jurisdictional liabilities

• Review and update missing tax bills and Notices reports

• Prepare funding requests and send them to clients to receive funds for timely payments.

• Ensuring all applicable returns/renditions /tax bills and remittances are processed and

sent out before due dates.

• Attend to clients’ inquiries

ALORICA INC Mar 2020 – Apr 2020

CUSTOMER AGENT (CREDIT CARDS)

•Responding and providing answers to Members' requests as regards as regards the status of their credit card accounts.

•Receive and respond to general and routine customer inquiries regarding credit card products and services under direct and indirect supervision.

•Escalates problems or decisions to appropriate individuals based on established guidelines and procedures when necessary.

•Initiates outbound communication via various means to keep customers informed of status and expectations.

•Processes customer transactions for payment activity and assists members make online payments.

•Record, track, and audit transactions which involves preparing transaction reports.

•Opening new accounts and helping with loan applications

•Responding to fraud alerts and managing members' issues.

WESTWAYS STAFFING SERVICES AGENCY DEC 2018 – FEB 2020

COMPLIANCE DEPARTMENT

COMPLIANCE OFFICER

•Setting up Nurses on API CTM (Healthcare Source Contingent Talent Management-CTM Credentialing

•Assigning online task and test on API

•Periodically updating staff information on the CTM-Staffing platform

•Exchange of correspondents with the nurses, on current information and updating such to ensure they are active and eligible to work.

•Uploading Nurse's information on the Career Staff (Staffer link) platforms, positioning and ensuring they are updated as it relates to documentation and Licensure/certification.

•Manage the flow of documentation within the organization.

•Daily & weekly Call overs on Nurses' files to ensure compliance of the Nurses at all times.

RISK MANAGEMENT GROUP SEP 2015 – NOV 2018

CREDIT COMPLIANCE DEPT

LEAD, COMPLIANCE & DOCUMENTATION

•Work independently and collaboratively on ongoing compliance initiatives and projects.

•Perform root cause analysis on customer compliance violations.

•Work with functional teams to determine corrective actions to prevent the reoccurrence of violations.

•Ensuring customer credit files bank-wide are updated viz a viz and validate contract files.

•Create and distribute daily, weekly, and monthly reports with specific parameters to all functions of compliance and cost of failure activity.

•Review and update technical documents (e.g., manuals and workflows)

•Distribute project-related copies to internal teams.

•File documents in physical and digital records as well as create templates for future use.

•Retrieve files as requested by employees and clients and manage the flow of documentation within the organization.

•Maintain confidentiality around sensitive information and terms of agreement.

STERLING BANK PLC/ STERLING TOWERS AUG 2012 – AUG 2015

Credit Administration Department Risk Management Group

TEAM LEAD (COLLATERAL MGMT OFFICER)

•Managing the collateral portfolio bank-wide

•Review and update of collateral Register.

•Carrying out Physical Inspection on such pledged securities

•Daily & weekly Call Over on disbursement files

•Also double as a supervisor in the disbursement Unit Ascertaining, confirming, and approving credit for disbursement. Approval of facilities for disbursement on Banks (sterling bank software).

EQUITORIAL TRUST BANK H/O DEC 2007 – APR 2012

CREDIT COMPLIANCE DEPT Risk Management Group

LEAD, LOAN DISBURSEMENT

•Confirming total compliance of all kinds of Bank Credits offered to bank Customers.

•Authorizing of credit disbursed bank-wide (TOD’S, OD, LOANS)

•Monitoring of such bank’s credits/loans

•Generating Daily credit position of the bank

EDUCATION

BACHELOR OF SCIENCE (B.S.), LAGOS STATE UNIVERITY

Major: Economics Minor in Business.

COVID-19 CONTACT TRACING ONLINE CERTIFICATION, JOHN HOPKINS UNIVERSITY

Focus on advanced contact tracing online certification.

Contact this candidate