Customer Service Quality Control

Jerry Litchfield

Superintendent

********@*****.*** • 561-***-****

Palm Beach Gardens, Florida

Summary

Results-driven professional with extensive experience leading all areas of the building and project lifecycle. Proven expertise in leading and managing all phases of diverse projects from inception to completion. Skilled in carpentry and trim work for ceilings, lighting, aquariums and granite accents. Highly skilled in assigning works to sub-contractors, keeping schedules on time and track, as well as finding cost-effective solutions to enable greater efficiency for key projects. Analytical problem solver with troubleshooting and strategic thinking skills. Ability to influence multi-directionally with strong communication and relationship-building skills. Areas of Expertise

Construction Site Activities

Quality Control & Assurance

Key Contract Management

Project Planning & Execution

Teamwork & Leadership

Exceptional Customer Service

Regulatory Compliance

Stakeholder Engagement

Technical Issues Resolution

Professional Experience

Butler Construction, West Palm Beach, Florida 2022 - 2023 Commercial and Residential Superintendent

BSA Construction, Delray Beach, Florida 2021 - 2022 Commercial and Residential Superintendant

Willoughby Construction, Jupiter, Florida 2016 - 2021 Remodeling Superintendent

Perform various construction operations, such as hands-on high-end punch-out work, ranging from painting to creative custom carpentry and trim work for ceilings, lighting, aquariums and granite accents. Conduct numerous duties, comprising contacting sub- contractors as well as scheduling and inspecting. Collaborate with homeowners to fulfil desired requests and final punch work. Proactively interact with city inspectors for work approval and permit sign-off.

● Achieved maximum customer satisfaction level by providing exceptional support to clients.

● Contribute to the designing of new walls along with the electric and plumbing locations, as well as the installation of unique closet systems and a new kitchen.

Self-Employed, Roswell, Georgia & PBG, Florida 1996 – 2016 Residential Remodeling

Liaised and built rapport with homeowners to discuss project details. Prepared and implemented a plan for completing customer project needs and desires. Developed and constructed new home additions and remodels, including basement buildouts, which required the destruction of old walls, plumbing, and electrical systems, as well as the installation.

● Ensured the timely completion of landscape design and construction of backyard decks, while timely completing planting beds and water features, lighting and TV hook-ups.

● Oversaw all the aspects of building a Quiznos Sandwich Shop for franchise owners in Atlanta.

● Played an integral role in Restaurant and Country Club buildouts at PGA National Country Club in Palm Beach Gardens Education

Masters Degree in Landscape Architecture

University of Florida

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