Mis executive

DIVYA SHETYE

Borivali East,Mumbai-** • ************@*****.*** • +91-996*******

Linkedin profile: https://www.linkedin.com/in/divya-shetye-14310412b PROFESSIONAL EXPERIENCE

Sun Pharna company Mumbai

IT Helpdesk Engineer 2017 - 2019

Serve as the first point of contact for customers as technical assistance over the phone or email & perform troubleshoot, diagnose and resolve technical hardware and software issue .

Maintained technical documentation and SLA related to software and hardware problem.

Provide quick resolution to the customers & redirect unresolved issues to next level of IT department & give needed information on IT product and services

Keep record of problems and their solution & follow up with customers. Shanti Electronics Pvt.Ltd.

Production Tester 2019-2020

Evaluate the wiring,circuits and components of Meter to ensure that they are work properly.

Examine materials from suppliers before sending them to production line & Ensure quality of manufactured goods & Inspect good as they are finished.

Testing and analyzing products and providing a pass or fail grade.

Responsible for providing feedback on how a product functions,its design and its performance.

Collect data,take measurements, and provide recommendations for improving product. EDUCATION

THEEM COLLEGE OF ENGINEERING, MUMBAI UNIVERSITY

Bachelor of Engineering in Electronics and Telecommunication Engineering 2014 - 2016 ST.XAVIER’S TECHNICAL INSTITUTE,MAHIM, MUMBAI UNIVERSITY Diploma in Electronics and Telecommunication Engineering 2010 - 2013 PROFESSIONAL COURSES

IT VEDANT Borivali, Mumbai

Master in Data Science & Analytics with AI 2024

TECHNICAL SKILLS

● Programming Language: Python

● Database Language: SQL

● Analytics: Numpy Pandas

● Tools: Power BI, Excel

● ML: Jupyter Notebook, Regression Analysis, Matplotlib/Seaborn, Boosting Algorithms SOFT SKILLS

● COMMUNICATION

● CRITICAL THINKING

● TEAM-WORK

PROJECTS

PROJECT NAME – SUPERSTORE SALE ANALYSIS - POWER BI

Developed an interactive Power BI dashboard to visualize sales data, enabling real-time insights into performance metrics and trends.

Utilized data modeling and DAX functions to create detailed reports, improving decision-making PROJECT NAME – CHOCOLATE SALE ANALYSIS-MS EXCEL

Analysis involves examining data related to sale of chocolate products to identify trends,pattern and insights that can covers various dimension such as product performance

Demonstrated skills in data cleaning,analysis and reporting.

This type of analysis for understanding market dynamics,customer performances and overall business performance. PROJECT NAME - CYBER SECURITY BREACHES - POWER BI

It aims to reduce the risk of cyber attack and protect against the unauthrised exploitation of systems,networks and technologies.

Analysis of basic understanding of cyber security breaches occur in past and how many breaches are currently, open,number of employees are affected by it and types of breaches.

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