Bowling Green Service Representative

Andre Neal

**** ******** ***** **********, **** *5224 513-***-**** **********@*****.***

Professional Profile

Motivated, personable supervisor in a leadership role. Talent for quickly mastering leadership roles, communication, and relationship building skills within the diverse communities I serve. Diplomatic and tactful with professional and non-professional at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate and timely reports meeting stringent guidelines for management / administrative roles and duties. Supervised and acting in a managerial day-to-day role.

Education

●Central State University Wilberforce, Ohio

●Communication RTVF

●GPA 4.0 Deans List

●Bowling Green State University Bowling Green, Ohio

●Communication RTVF

●GPA 2.8

●Brown Mackie College Cincinnati, Ohio

●Business Management

●GPA 3.0

Experience

May 2021 to Present

Warehouse Supervisor, Haggerty Logistics; Springdale Ohio

Responsible for team building and training. Preparing orders for GM using programs such as QAD and Microsoft office to ensure daily requirements are being met. Controlling inventory making sure all associates are using FIFO. Keeping track of service parts for the different warehouses. Responsible for facility inspection, making sure all fire extinguishers are up to code. Problem solving working closely with internal and external customers. Reporting daily to upper management on any concerns concerning inbound or outbound orders.

June 2018 to May 2021

Customer Service Representative, Kaman Industrial Technologies; Cincinnati, Ohio

Generating new and repeat sales by providing products and technical information in a concise and timely manner. Determining customer requirements and expectation in order to suggest specific products and solutions. Increase sales and average order size by means of cross-selling up-selling and add-ons sales. Responsible for contacting customers following sales to ensure on-going customers satisfaction. Responsible expediting orders, billing, shipping and receiving of all orders. Problem solving any issues with shipments. In charge of inventory control. Maintain clear communication with upper management

August 2016 to June 2018

Assemblyman, ITW Air Management; Blue Ash, Ohio

Responsible for reading blue prints and putting together cold Air Guns, enclosure coolers, vortex tubes, dual-force vac drum pumps along with other compressed air products. Testing products to ensure that they meet specs at the customer request. Keeping testing data for continuous improvement for the product. Reporting all findings to upper management.

March 2015 to July 2016

Production Manager, Casco Manufacturing; Cincinnati, Ohio

Plan and organize department to ensure daily projects can be fulfilled in a timely manner. Coordinate production plans with the engineer. Continuously to evaluate employees for attendance efficiency and quality. Make and recommend changes to create a team atmosphere that accomplishes department goals. Ordered necessary material for future projects. Monitoring the warehouse to ensure a safe work environment. Provide training to employees on the different machines for accurate production

August 2013 to February 2015

Prototyper, P&G; Cincinnati, Ohio

Hand preparation of raw material which involves measuring and cutting a variety of materials and using hand tools. Setting up and operating equipment such as a Die Machine. Manual inspection, packing, labeling, and transporting of prototype products. Daily reports of all findings on product and assess time needed to fully build and process product.

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