Call Center Talent Acquisition
Resume:
Todd Lanford
Contact
*******.****@*****.***
Objective
In both customer service and talent acquisition positions I have one goal. I want anyone I come in contact with to feel they are not just an individual they are family.
Education
AIU Online
Masters in Human Resources
2019
3.2 GPA
AIU Online
BA Health Care Management
Dean’s list Recipient
3.7 GPA
Experience
Contract work October 2023 – Present
Call center Agent / Production • CSR & Line assembly • Pridestaff
August 2021 to May 2023
Corporate recruiter • Talent Acquisition specialist • Southwest Airlines
Full Cycle recruiting Dallas, TX.
February 2021 – July 2021
HR & Talent Acquisition • Recruiter and HR Rep • CHRISTUS Health/ Beckett Media (Contract) Dallas, Texas
October 2017 – February 2021
Corporate Recruiter – Recruiter and employee follow up- Menzies Aviation, Fort Worth Texas
Full Cycle recruiting and handling employee inquires on benefits
Key Skills
7 Years of full cycle recruiting
8 years of call center experience
Sales force
Workday
ULTI-PRO
Icims
Achievements
Each airport that I took over I brought them from worst to first in customer satisfaction and reduce attrition numbers
Fully staffed Toronto’s Airport with 200 people in 2 months
Voted tops in handling customers and employee relations at Southwest Airlines, and while doing call center
MS office suite,
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