Customer Service Logistics Coordinator

David Zhang (Tiecheng) [ Canadian Permanent Resident ]

[Add.: Unit 2212, 310 Burnhamthorpe Rd W, Mississauga,ON,L5B 4P9; +1-506-***-****; <**********.*****@*****.***> ] 1

PROFILE

A results-oriented manager with extensive experience in the shipping industry, known for leading teams to achieve high business growth and organizational success. Trusted for responsive and customer-oriented leadership.

CORE COMPETENCIES

Container shipping Sales & Marketing, Customer Service & Documentation Strategic Pricing Procurement & Negotiation MS office

MAIN PROFESSIONAL EXPERIENCE

DuPak Inc. 2024/05/06-2024/06/28

Import Logistics Coordinator (Oakville, ON)

Import cargo handling including coordination with 3rd party warehouse. DTS Advance Logistics Inc. 2023/07/04-2024/04/30

Pricing Manager & Inside Sales;Import & Export operation

(Etobicoke, ON, Canada)

Procure the competitive rates from steamship lines and trucking carriers by diligent negotiation; Timely obtaining the intelligence of market trends and industry developments to maintain competitiveness; Quote customers & overseas agents the market competitive rates of Sea FCL/LCL of Import & Export, Dray- age & Cartage (delivery & Pickup), domestic FTL & LTL services, optimizing the pricing strategies for existing accounts by the shipment volumes and revenue, enhancing company’s overall profitability; Assist in Operation teams’ cargo handling of Import & Export, Drayage & Cartage, FTL & LTL. Ben Line Agencies (China) Ltd. 2021/11/08-2023/05/31 Assistant General Manager, Commercial (Shanghai, China) As an agency company, responsible for one container shipping principal’s overall business operation in China, Including Sales & Marketing, Pricing strategy, Equipment management, Space management; Covering the POLs - Shanghai, Ningbo, Shenzhen and Qingdao. DTS Advance Logistics Inc. 2020/01/01-2021/09/17

Import & Export Customer Service (Mississauga, ON, Canada) Fulfill the sea freight Import & Export operation

David Zhang (Tiecheng) [ Canadian Permanent Resident ]

[Add.: Unit 2212, 310 Burnhamthorpe Rd W, Mississauga,ON,L5B 4P9; +1-506-***-****; <**********.*****@*****.***> ] 2

Montship Inc. Toronto office 2018/04/09-2019/09/30 Pricing, Inside Sales (Mississauga, ON, Canada)

Providing the competitive ocean freight rates to customers, timely updating the service contracts rates of the long-term cooperation customers.

Hamburg Sud Hong Kong Limited (steamship line) 2013/07/01 – 2017/05/31 Regional Documentation Manager of Region Asia Pacific (Hong Kong) Managed the whole Asia Pacific region’s Customer Service and Documentation to ensure of delivering customers the high quality and efficient container shipping services. Taking charge of the regional Documentation System and Customer Management System. Participated in new system’s Booking module development and Contract & Quotation module’s enhancement. Hamburg Sud (China) Ltd. Tianjin Branch (steamship line) 2003/12/01 – 2013/06/30 Branch manager (Tianjin, China)

Managed the whole branch company’s business operation, including Shipping Sales & Marketing, Customer Service & Documentation, Equipment management, Accounting AR & AP, HR and Administration, etc. Met the target budget of revenue, cost, risk control and loss prevention; Meanwhile managed and operated the branch office, delivered the quality and efficient shipping services to clients including factories, trading companies, International NVOCCs and Forwarders

Selected Achievements:

Successfully implemented business procedure updates and system enhancements in the Asia Pacific region, improving company’s efficiency and reducing company’s costs Tracked work KPIs and led the implementation of important projects in the Asia Pacific region. Coordinated, participated in, and achieved the successful implementation of several key projects in the Asia Pacific region, including Introduction of e-B/L and B/L e-signature systems; Implementation of the VGM process; Participation in the enhancement and User Acceptance Testing (UAT) of new booking systems development.

Managed Tianjin branch company with high productivity and efficiency, achieving significant growth in revenue and cargo volume.

Education

1995 - 1998 Master of Management Engineering, Tianjin University 1987 – 1991 Bachelor of Marine Architecture, Tianjin University

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