Customer Service Shift Supervisor

Michael Grant

Philadelphia, PA

*******@*****.***

+1-215-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Bartender

BOOKERS BAR & GRILL-Philadelphia, PA

June 2020 to Present

Shift Supervisor

Starbucks-Philadelphia, PA

June 2019 to May 2020

Shift supervisor. Key holder. Cash management

Bartender

Jackmont Hospitality-Philadelphia, PA

February 2011 to July 2019

Cash management. Customer service. Recipe knowledge and execution Owner/Operator

401 Deli-Bala-Cynwyd, PA

February 2003 to April 2011

Serve safe certified. Total operation of store

Education

High school diploma

West Philadelphia High School - Philadelphia, PA

September 1990 to June 1993

Skills

• Assistant Manager Experience (1 year)

• Barista Experience (1 year)

• Food Preparation (10+ years)

• Food Safety (10+ years)

• Food Service (10+ years)

• POS (10+ years)

• Supervising Experience (1 year)

• Coffee Experience (10+ years)

• Cash Handling (10+ years)

• Food Handling (10+ years)

• Upselling (10+ years)

• Coffee Experience

• Cash Handling

• Food Handling

• Upselling

• Cleaning Experience

• Host/Hostess

• Retail Sales ASSESSMENTS Supervisory Skills: Motivating & Assessing Employees -- Familiar May 2020 Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: https://share.indeedassessments.com/share

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• profile/ 0eb27a4b82ca62e516bfe0b513233ddeeed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

• Bartending

• Serving Experience

• Restaurant Experience

• Busser

• Cooking

• Restaurant Management

• Food Safety

• Catering

• Banquet Experience

• Cashiering

• Shift Management

• Management

• Food preparation

• Meal preparation

• Sanitation

• Food production

• English

• Food service

• Barista experience

• Assistant manager experience

• Restaurant experience

• Customer service

• POS

Awards

TGI Friday's World Bartender Competition NE 2nd place October 2018

Competing with bartenders in the region. Testing flair, drink knowledge and speed Certifications and Licenses

Food Safety Manager

ServSafe

Food Handler Certification

Assessments

Bartending — Proficient

June 2020

Understanding, pouring, and mixing drink orders

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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