Customer Service Quality Assurance

PHIL BRADLEY

Hamilton, OH ***** +1-513-***-**** *******@*****.***

Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 30 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Vernier Calipers

Grommet Stamping

Product Inspection

Computer-Assisted Diagnostics

File and Record Maintenance

Equipment Safety

Operation Monitoring

Setup and Installation

Corrective Actions

Residential Construction

Time Management

Inventory Oversight

Maintenance and Repair

Staff Training

Troubleshooting and Diagnostics

Deadline Compliance

Air Handler

Repair Services

Preventive Maintenance

Srervice Tech, 09/2013 - 09/2023

Air Authority Heating & Air Conditioning – Mason

Performed troubleshooting and diagnosis on malfunctioning equipment. Maintained quality assurance and customer satisfaction objectives. Inspected equipment to identify areas of wear or causes of malfunctions. Observed equipment operation to diagnose and troubleshoot reported issues. Applied critical thinking and research to address complex issues. Maintained compliance with regulatory standards and safety requirements. Organized work to meet demanding production goals. Tested components and systems to evaluate performance and identify concerns. Completed job reports and logs immediately following service calls. Addressed routine equipment maintenance according to established schedule. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks. Mentored junior technicians in maintenance, repair and reporting duties. Tracked and recorded parts and labor costs related to each service call. Suggested specialized fixtures, test equipment and procedures for failure analysis. Tested systems, noting issues and completing preventive maintenance. Diagnosed and repaired problems with electrical and mechanical systems. Service Technician, 09/2003 - 09/2013

Hauser Heating & Air Conditioning – West Chester, OH Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance. Responded to customer inquiries quickly and professionally to increase satisfaction. Installed new equipment and explained operation and routine maintenance protocols to customers. Inspected equipment to diagnose operational issues. Explained diagnostic findings to customers and outlined repair or service options. Adhered to safety protocols and policies to reduce workplace hazards. Maintained accurate records of service calls and customer interactions for training and accountability purposes.

Evaluated systems according to predetermined checklist and noted issues. Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.

Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.

Service Technician, 09/1993 - 09/2003

North West Heating And Air Conditioning – Fairfield, OH Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance. Responded to customer inquiries quickly and professionally to increase satisfaction. Installed new equipment and explained operation and routine maintenance protocols to customers. Inspected equipment to diagnose operational issues. Explained diagnostic findings to customers and outlined repair or service options. Adhered to safety protocols and policies to reduce workplace hazards. Maintained accurate records of service calls and customer interactions for training and accountability purposes.

Graduated: General Studies, 05/1980

EDUCATION

New Miami High School - Hamilton, OH

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