Service Representative Customer

SEGALE Alli

**** ******** *** ******* ** 573-***-**** ***********@*****.***

SUMMARY

Detail-oriented Customer Service Representative with more than two years of experience with strong working skills and the ability to learn concepts quickly.

SKILLS

Excellent Communication, Customer Support, Planning, Adaptability, Decision-making, Problem Solving, Team work, Reporting, Organization, Conflict Management, Scheduling, Time Management

WORK EXPERIENCE

PHOENIX HOME AND HOSPICE CARE

CNA

November 2023- NOW

Assist patients with essential daily activities, including eating, bathing, grooming, mobility, toileting etc.

Record intake and output

Light housekeeping and Laundry

PALMERS HOME CARE

L1MA

September 2022- October 2023

Administering medications, charting, vitals, and showers.

Perform administrative tasks such as answering phones and greeting visitors, and provide documentation of care and assistance.

HEISINGER BLUFF

CNA/CMA

September 2022- October 2023

Perform administrative tasks such as answering phones and greeting visitors, and provide documentation of care and assistance.

Administering medications, charting, vitals, showers, and Laundry.

Direct care, Feeding

WESTBROOK TERRACE ARBORS SENIOR LIVING

Personal Care Attendance

November 2020 – August 2022

Assist residents with daily living, which include using the toilet, bathing, dressing, cooking, serving food and collecting food trays.

Assist with laundry, cleaning the facility, provide assistance to residents who have limited mobility by helping them walk or transporting them in wheelchairs.

Perform administrative tasks such as answering phones and greeting visitors, and provide documentation of care and assistance.

Assist with other tasks such as recreational and social.

LINCOLN UNIVERSITY DAWSON LEARNING CENTER

Peer Tutor October 2020 - February 2021

Assist students with assignments check grammar, and plagiarism on essays so that they can complete their

Degree on time.

In COVID 19, provide virtual tutoring to students.

Provide peer-led study sessions which ensures that students in difficult courses have resources they need.

Specialized in HIS 102 and PSY 101 and 308.

DINO’S AFRIKANA STORE

Sales Girl June 2020 - June 2021

Perform daily department maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers and light cleaning

Helping out the customers in the selection of best product according to their requirements.

Brief clients about the specific features of the product so that they know exactly for what they are paying for.

Accept payments by credit card, offer self-serve payment solutions, and explain charges on the customer’s bill.

LINCOLN UNIVERSITY

Auxiliary Services, ID Processing July 2018 - June 2020

Responsible for the processing of Photo ID cards for 3000 students and 500 employees on daily basis.

Collected receipts from cashier for payment of replacement ID cards.

Developed, maintained, and executed standard operating procedures (SOP) for all identity management.

EDUCATION

Lincoln University, Missouri (2018 – 2021)

Barton Community College, Kansas (2017 – 2018)

Western Texas Junior College, Texas (2016 – 2017)

Petersfield High School Jamaica (2016)

Contact this candidate