Customer Service Part-Time
Resume:
COURTNEY FINCH
*****.*********@******.***
OBJECTIVE
To apply my leadership skills and management experience to drive the company's performance.
PROFESSIONAL EXPERIENCE
WMATA MV TRANSPORTATION - HYATTSVILLE, MD January 2024-Present
DISPATCHER (40 Hours)
● Maintain two-way communication with operators, providing information on customers, cancellations, and directional assistance where necessary.
●Monitor operators and trip status, making adjustments and reassignments as necessary to ensure on-time performance.
●Communicate effectively with Operations Control Center (OCC) staff to address scheduling or passenger issues.
●Balance multiple tasks accurately and effectively in a fast-paced environment.
●Monitors and completes driver sign-in and sign-out daily.
●May assign trips to drivers to ensure adequate disbursement of trips between all assigned routes.
●Participates in analysis and review of operating performance.
●Maintain adherence to attendance policy.
●Responsible for influencing positive employee morale and quality customer service.
●All other duties, as assigned.
STARBUCKS COFFEE COMPANY-HYATTSVILLE, MD October 2022-June 2023
ASSISTANT STORE MANAGER (40 Hours)
●Communicated daily coverage plans concisely, and accurately to ensure an effective Store.
●Reviewed store environment and key business indicators to identify problems and concerns.
●Supported store operations by recognizing and reinforcing individual team accomplishments.
●Acted as Coach and Mentor to partners by using discretion in assessing performance and providing feedback to Store Managers.
● Completed all administrative tasks including Interviewing, Hiring, Scheduling, Payroll Approval, Store orders, and Payroll Management.
STARBUCKS COFFEE COMPANY-BRANDYWINE, MD August 2019-October-2022
SHIFT SUPERVISOR (40 Hours)
● Oversaw all Floor Operations at the drive-thru location.
● Participate in Training and Coaching for all shift Supervisors and Baristas at the site staffing
35 partners.
●Ensured all products were properly merchandised and available to maximize store revenue.
●Completed all ordering tasks for the weekly inventory orders.
●Trained on all Administrative tasks including Interviewing, Hiring, Scheduling, Payroll Approval, and Payroll Management.
BWGI ASSOCIATES/CARPENTRY SERVICES LLC-WASHINGTON, DC May 2017-September 2018
OFFICE MANAGER/PART-TIME (20 HOURS)
●Consulted with the CEO on his calendar, scheduled meetings, and used initiate to reschedule appointments.
●Prepared costs/repairs of invoices usage of the Company’s motor vehicles, also drove and maintained the motor vehicles and kept them in a safe operating condition.
●Typed and proofread documents, memoranda, correspondence, reports, and processed the CEO’s travel vouchers, and made national/international travel reservations.
●Administered the weekly paychecks.
●Answer all calls and persons entering the office for assistance, and maintain the Office.
SAFEWAY- BRANDYWINE MD
FOOD CLERK / PART-TIME (20 Hours) April 2016 –August 2019
● Worked in several departments including the main department, the floral department, and the Starbucks
kiosk
● Greeted customers and directed them to the correct in-store section to locate desired products.
● Receive and process payments by cash, check, and credit card
● Merchandise department to maximize sales.
● Oversaw all ordering procedures for the floral department
● Ensured product was properly merchandised
● Maintained food safety and cleaning standards
● Work with coworkers to ensure customer satisfaction and a pleasant work environment.
● Create floral arrangements for customers, events, and stores.
● Completed the staff schedule for the floral department
● Process drink orders that range from basic to complex, quickly and efficiently.
SKILLS
●SERV Safe Certified
●Windows, MS Word, Excel, and PowerPoint
●Outlook – Electronic Mail
●Payroll System
●Mac OS
●Communication Skills
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Courtney Finch Continued
●Efficient Problem Solver
●Online Research
●Apple Inc, Prioritization Skills, Shared Responsibility, Reliability
EDUCATION
College - year
REFERENCES UPON REQUEST
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