Customer Service Care Assistant
Resume:
MA. LUCIA M. YABUT
***-*** ********* ******* ** CALGARY, AB T3K 0K8 403-***-****
***********@*****.***
PROFESSIONAL SUMMARY
Passionate and experienced aesthetician with over 5 years of experience providing clients with optimal skincare treatments and solutions. Adept in performing facial treatments, diagnosing skin issues, treating acne, removing unwanted hair, and performing anti-aging treatments. Committed to providing clients with the highest level of customer service.
CORE SKILLS AND COMPETENCIES
• Skin analysis
• Customer service
• Communication
• Problem solving
• Salon management
• Product know-how
PROFESSIONAL EXPERIENCE
Aesthetician
Laser Wink Studio
Trinoma Mall, Quezon City Philippines
July 1, 2020 - March 31, 2023
Duties and Responsibilities:
• Provide skincare service to clients.
• Help maintain the personal appearance of clients by providing hair removal, facial, whitening by using laser treatment.
• Provided the highest level of customer service to clients seeking skincare treatments and remedies.
• Performed hair removal laser treatments, ensuring that the hair did not return after the final procedure. Aesthetician
Clara International. Skin and slimming center.
February 10, 2019-June 30, 2020
Duties and Responsibilities:
• Performed anti-aging treatments and recommended appropriate and beneficial skincare topical solutions to clients.
• Developed treatment plans and options based on client's skin needs and concerns.
• Carefully planned client care and service plan depending upon client needs and desires. Health Care Assistant (OJT)
Rommel Cruz Hospital
Matimbo, Malolos Bulacan, Philippines
January 29, 2018-March 2, 2018
Duties and Responsibilities:
• Wash and dress patients.
• Serve meals and help to feed patients.
• Help people to move around.
• Make beds.
• Make patients feel comfortable.
• Monitor patients' conditions by taking temperatures, pulse, respirations and weight. Aesthetician (Reliever)
VMV Hypoallergenic
Trinoma, Quezon City Philippines
October 2017-May 2018
Duties and Responsibilities:
• Performed facials, Brazilian waxing, body waxing, chemical peels, and a variety of body treatments.
• Used body wraps, exfoliating scrubs, and tanning sprays to achieve skincare goals and client satisfaction.
• Offered facials, body and face massages, and reflexology treatments. Clinic Supervisor
Laserase MD Skin care center
Robinson Malolos Bulacan Philippines
October 2015 - October 2016
Duties and Responsibilities:
• Supervise day to day operations (in the absence of the manager) to insure smooth operations, quickly resolves operational issues/problems as they are identified.
• Notify manager of any staffing issues/problems that are identified and makes recommendations to manager for major operational changes that are needed to be made.
• Assist manager in the training and orientation of new provider and staff members.
• Assist Manager in assessing new staff members strengths and growth opportunities.
• Provide input in the evaluation process.
• Evaluate nursing activities to ensure patient care, staff relations, and efficiency of service.
• Address any issues that affect the desired patient outcomes. Branch Officer (Tempo)
Avon Cosmetic Inc.
Apalit Pampanga, Philippines
July to October 2013
Duties and Responsibilities:
• Manages the overall daily operation of a branch to achieve profit plan ensuring above standard customer service and attaining overall operations efficiency.
• Oversees overall branch efficiency and compliance to standard, policies and procedures.
• Manages the dealer service experience in the branch by adhering to NAL standards
• Conduct performance review, provides coaching and development to branch team leaders.
• Maintain inventory at adequate levels, promotes sales, and maintain the appearance of the branch according to standards.
• Manages and drives the performance of the branch against key performance areas. Nutritionist
Clinica Dermatologica
December 2002- December 2007
Duties and Responsibilities:
• The process of providing individualized professional guidance to assist a person in adjusting his/her daily food consumption to meet his/her health needs.
• In the process of dietary counseling activities involved are: (Interviewing, Counseling, Consulting).
• Responsible for endorsing some slimming treatment which available in our company like carboxyl therapy, mesotheraphy, cellulite treatment, radio frequency, cavitation etc. Processing Quality Control
CIS Technology
Taoyuan City, Taiwan R.O.C
March 1996 - December 1999
Duties and Responsibilities:
• Monitoring operations to ensure that they meet production standards.
• Recommending adjustments to the assembly or production process.
• Inspecting, testing, or measuring materials or products being produced.
• Measuring products with rulers, calipers, gauges, or micrometers. Skin Care Specialist/ Cashier
Clinica Dermatological Ortigas
Pasig City/Malolos, Philippines
January 2008-July -2013
Duties and Responsibilities:
• Responsible for ensuring our company's customer receive adequate level of service or help with their questions and concern, resolves customer request, questions, and complaints frequently requiring analysis of situation to determine best use of resources.
• Know how to operate/handle and advise patient with different kind of treatment like IPL, chemical peel diamond peel, electro cautery, facial treatment and assisting in surgical procedure etc.
• Responsible for the charges and billing of the customer Endorsing some medication for the patient needs. SEMINARS ATTENDED
• BRANCH CUSTOMER SERVICE
Avon San Fernando Branch- September 19, 2013
• SERVICE TRAINING AND SALES MANAGEMENT SEMINAR
Sta. Rosa Laguna- September 27, 2011
• TEAM BUILDING WORKSHOP
Silang Cavite- August 07, 2007
• 10th PASO0 ANNUAL CONVENTION
Theme: Terror Alert: Obesity"
Grand Balroom, Westin Phil. Plaza Hotel Mia Phils
September 18, 2004
• 1ST POSTGRADUATE COURSE
Theme: Terror Alert: Obesity"
Grand Ballroom, Westin Phil. Plaza Hotel Mla Phils September 17, 2004
• QUALITY CUSTOMER SERVICE
Conference room, Head Office, White Plains, QC
September 30, 2003
EDUCATION
Centro Escolar University
Bachelor's/ College Degree – Bachelor of Science in Nutrition and Dietetics Malolos Bulacan, Philippines (April 1990 – April 1994) Divine Polytechnic College and Inc.
Vocational – Caregiving NCII
Malolos Bulacan, Philippines (June 2017 – March 2018) PERSONAL BACKGROUND
Gender: Female
Birthplace: Calumpit, Bulacan Philippines
Civil Status: Single
Citizenship: Filipino
Height: 5’2”
CHARACTER REFERENCES
Mr. Bernar A. Fajardo
Judge
Tarlac City, Philippines
Daniel Fernando
Province Governor
Malolos, Bulacan Philippines
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