Technical Support Analyst

Jacob Tovar [**** San Cristobal] [210-***-****] [***********@******.***]

Objective: Detail-oriented and technically proficient recent graduate with a Bachelor's degree in Computer Information Systems and Security from Our Lady of the Lake University. Eager to leverage academic achievements and practical experiences. My courses at the university have prepared me in maintain, planning, and integrating hardware, software, connectivity, and application problems. I am dedicated to my work, professional, patient, flexible and upbeat in supporting co-workers. I am self- motivated and enjoy working with people. I am also knowledgeable with PC networking. Education:

• Bachelor of Science in Computer Science - Information Systems Our Lady of the Lake University, San Antonio, TX

Graduated: May 2024

• High School Diploma Holy Cross High School, San Antonio, TX Graduated: May 2019

Technical Skills:

• Programming Languages: Java, Python,

• Database Management: MySQL, Oracle

• Operating Systems: Windows, Linux, Mac

• Software: Microsoft Office Suite,

Projects:

Service learning project for Building Hope Together

• Developed a comprehensive database to streamline operations and improve efficiency.

• Created a dashboard to automate various processes, enhancing productivity and accuracy.

• Implemented an inventory tracking and management system, ensuring effective monitoring and control of resources.

• Utilized data analysis tools to provide insights and support decision-making. Work Experience:

Work-Study Position

2019 - Current

• Managed incoming and outgoing mail, ensuring timely and accurate delivery.

• Operated switchboard, providing excellent customer service and directing calls appropriately.

• Assisted with recycling operations, promoting sustainability practices within the facility.

• Maintained records and performed administrative tasks to support the efficient operation of the post office and switchboard.

Leadership and Extracurricular Activities:

Youth Sports Coach

Football, Basketball, and Baseball

• Coached youth teams in football, basketball, and baseball, fostering teamwork, discipline, and sportsmanship among players.

• Developed and implemented practice plans and game strategies to enhance players' skills and understanding of the game.

• Mentored young athletes, providing guidance and support to help them achieve their personal and athletic goals.

• Organized and led team meetings, ensuring clear communication and a positive team environment.

• Coordinated with parents and other coaches to plan events, games, and practices. Achievements:

• Scholarship Recipient, Our Lady of the Lake University References: Available upon request.

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