Scrum Master Program Management

ALICIA JEFFERSON, CSM, LCSW-C, BS

Gambrills, MD 240-***-**** ***************@*****.***

LICENSED CLINICAL FACILITATOR

PROGRAM MANAGEMENT CHANGE LEADERSHIP CERTIFIED SCRUM MASTER MULTI-STAKEHOLDER MANAGEMENT Multi-faceted Clinical Facilitator possessing 20+ years’ experience in the areas of Women Empowerment, Parenting, Family Systems, and Workplace Violence (Hostile Work environments) as well as assessing individuals impacted by trauma regarding domestic violence, substance abuse, neglect, physical abuse, post-traumatic stress, grief and loss, and other life-altering events. Expertise in managing a host of complex expectations of internal/external stakeholders within the private and public sectors— mitigating varying risk factors, maintaining program integrity, and continually assessing processes for improvements. Lauded for the ability to negotiate (contracts) for successful outcomes and for building diverse networks to make a positive and enduring impact on the lives of students, community members, change leaders, and public agents. AREAS OF EXPERTISE

Project & Program Management Continuous Process Improvement Community Outreach

DBT & CBT Behavioral Therapy Clinical Practices with Urban Families Conflict Resolution

Insurance & Claims Adjustment Independent Business Operations Solution Focus Therapy

Concurrent Permanency Planning Client Consultations & Support Team Building

Facilitator & Family Group Conferencing Teaching & Curriculum Development Data Analysis

Concurrent Permanency Planning Professional Ethics Professional Mentor

Board State Exam Test Prep Life Coach Parenting Strategist

Sex Abuse & Domestic Violence Trauma Specialist Brainspotting Therapy SELECT ACCOMPLISHMENTS

Developed a clinical case management work group which improved program delivery for children and families.

Conducted focus groups in five major cities, and assessed/analyzed pre-existing data from the target population

Awarded a $25K grant to evaluate the National Urban League, Parental Involvement Program

Developed a clinical case management work group which improved program delivery for children and families

Developed, facilitated, and trained staff to address attitudes, policies, and practices of cultural competence as a continuum and its relationship to diversity initiatives in the workplace

Trained 400 managers and supervisors to support leadership efforts

Trained Facilitator, to include presentations to staff and the larger community on outcomes and the effectiveness of the Team Decision Making Model

Presented Staff Development training to the Department of Social Services, Eastern Shore, and Commission on Mental Health

(Washington, District of Columbia)

Selected to participate in the Trauma System Therapy training which will be used to make trauma-informed decisions as a foundation for serving children affected by abuse and neglect in the District of Columbia Child Welfare Agency

Served as a Principal Associate for the Associates for Systems Evaluation (ASE) The organization was awarded a grant to evaluate the National Urban League’s Parental Involvement Program PROFESSIONAL EXPERIENCE

Licensed Clinical Consultant AKOMA FROM THE HEART MENTAL HEALTH CONSULTING SERVICES, LLC 2016 – Present A compassionate and dedicated therapist specializing in trauma, domestic violence, sex abuse, substance abuse, and various areas of mental health. Skilled in working with veterans, individuals with childhood trauma, family dysfunction, and PTSD. Proficient in addressing grief, postpartum depression, major depressive disorder, bipolar disorder, anxiety, and adjustment disorder. Provides family therapy, couples counseling, and parenting guidance. Utilizes a holistic approach, incorporating Strengths-Based Perspective Model and modalities such as Brainspotting, CBT, DBT, Solution-Focused Therapy, and Mindfulness. Successfully developed programs and utilized agile methodology. Developed a program to support social workers in passing the Board of Social Work exams. Leveraging the Strengths-Based Perspective Model and utilizing a holistic approach of focusing on the whole self-mind, body, and spirit—assisting clients in actualizing a happier, more fulfilling life through counseling. Supporting individuals facing limiting belief systems and emotional blockages. Committed to fostering resilience and personal growth by utilizing a collaborative ALICIA JEFFERSON LICENCED CLINICAL FACILITATOR 240-***-**** ***************@*****.*** Page 2 of 3 approach that encompasses various life stages. Skilled in cultivating a safe and supportive environment to facilitate self-discovery, empowerment, and transformation.

Built and maintained a strong network in order to leverage new opportunities to help disadvantaged people

Recognizes the importance of addressing mind, body, and spirit to help clients create a happier, more fulfilling life.

Management of a portfolio of contracts across the public and private sectors including the local county Clinical Facilitator: LCSW-C DISTRICT OF COLUMBIA CHILD AND FAMILY SERVICES AGENCY 2007 – 2016 Provided comprehensive traumatic care coordination including assessing individuals and educating families with a history of trauma, developing individual service plans and personal goals. Created detailed psycho-education plans for children impacted by trauma and common childhood reactions as well as provided training for parents on skills needed to optimize children’s emotional and behavioral adjustment. Assessed individuals regarding Elements of Emotional States and the Phases of Regulation and recommended treatment to the Department of Behavioral Health for Evidenced Based Practice Trauma Interventions. Implemented therapeutic intervention strategies—including developing therapeutic goals, promoting appropriate interaction, and intervening to modify negative behavioral patterns consistent with each child's psycho-social needs.

Provided clinical consultation to social workers—assessing critical needs, family dynamics, and strategies to increase participation

Led group treatment for victims of child sexual abuse, non-offending parents, and youth offenders

Facilitated presentations to the community regarding sexual abuse dynamics, providing protective supervision and monitoring children who have been physically abused and or neglected, formulating, and implementing treatment plans that prevented foster care placement and ensured the safety and the wellbeing of children

Provided advocacy for children—assessing, planning, referrals, monitoring daily living activities, specialized counseling to abusive and neglectful families, and interpreting State of Maryland laws concerning child abuse and neglect Adjunct Professor MORGAN STATE UNIVERSITY 2023 – Present Lecturer HOWARD UNIVERSITY 1998 – 2018

Provided classroom and asynchronous instruction on Organizational Planning Leadership and Development, Family Systems Theory, Human Development, Social Work Practice, Ethics, Confidentiality, and Theory in accordance with institutional requirements. Lectured/communicated with students of diverse backgrounds—inform them about course requirements, evaluation procedures, class participation, and attendance requirements according to the course syllabus. Collaborated with peer professors/colleagues to develop improvement strategies that positively impacted student achievement and progression.

Advised students on academic and career options, future classes to consider, code of ethics and confidentiality as well as theory and practice models

Prepared coursework and developed teaching strategies/lessons to engage students in an interactive learning environment

Developed Training Clinical Practice Models with Urban Families Medical Social Worker GEORGE WASHINGTON UNIVERSITY HOSPITAL CENTER 2006 – 2007 Correctly identified patients who were in need of psychosocial assessments, and financial and/or community support intervention. Managed a diverse patient population that included adults, predominantly elderly as well as single mothers and their newborns. Management of admission/discharge responsibilities including working with the Register Nurse to address utilization issues, admission, and discharge planning through a team approach, and referrals based on patient history and physical and current medical needs. Examined patients’ discharge planning needs and made appropriate referrals based on patient history and physical and current medical needs as well as evaluating patient needs/requests for sub-acute rehabilitation and long-term care placement.

Management family team meeting function in placement-related cases, including family members, community representatives, service providers, and agency staff

Preserved high standards of confidentiality and respect regarding patients, visitors, and co-workers

Provided sub-acute rehabilitation and long-term care placement skills when liaising with physicians, residents, executives, and affiliated staff

Maintained cooperative relationships with community agencies and third-party payers in support of patient advocacy efforts ALICIA JEFFERSON LICENCED CLINICAL FACILITATOR 240-***-**** ***************@*****.*** Page 3 of 3 Manager Community Developer II/Social Worker PRINCE GEORGE’S COUNTY GOVERNMENT 2001 – 2005 Held an array of progressive positions as a Community Developer, Social Worker, and Program Manager with the PGC government responsible for specialized clinical casework services for families and children who have been abused and neglected. Provided clinical supervision to case managers responsible for families impacted by sexual abuse and ensured that service deliverables were performed effectively and efficiently, including rating and documenting performance. Coordinated and facilitated group treatment to victims of child sexual abuse, non-offending parents, and youth offenders. Monitored Victims of Crime Act grant (VOCA). Maintained the internal flex fund tracking system and developed reports and memorandums for use by agency administrators.

Provided direction and participated in the Continuous Quality Insurance Work Group

Facilitated presentations to the community regarding sexual abuse dynamics as well as overseeing bureau professional employees' performance evaluations

Administered therapeutic intervention skills, developed therapeutic goals, promoted appropriate interaction, and intervention to modify negative behavioral patterns, and integrate and evaluate information and individual perspectives.

Provided clinical consultation to social workers to assess critical needs, family dynamics, and strategies to increase participation and improve customer outcomes through a collaborative approach

Coordinated input from community representatives and extended family members and facilitated presentations to staff and the larger community on outcomes and the effectiveness of the Team Decision Making Model

Supervised social workers, MSW students, and case managers, including facilitating unit conferences to ensure high-quality service delivery in accordance with state regulations

Developed a clinical case management workgroup

SOFTWARE & APPLICATIONS

MS Office Suite (Word, PowerPoint, Excel, Access, Outlook) EPIC Google Docs Proprietary Data Base – DC Government Faces & Family Team Data System CERTIFICATIONS & SPECIALIZED TRAINING

Certified Scrum Master Scrum Alliance 2023

Criminal Investigation & Foundations of Family-Centered Practice Brief Solution-Oriented Family-Focused Therapy Child Protective Services Child Welfare and the Court Family Structured Therapy Adult Psychopathology Rewire the Anxious Brain/Treating Anxiety, Panic, and Worry Telehealth for Mental Health Professionals Telehealth: Ethical & Technology Dilemmas During COVID-19 Assessing and Facilitating Bonding Introduction and Interviewing in Child Sexual Abuse Adolescent Depression and Suicide Substance Abusers and Their Families Grief & Loss and Treatment in Pandemic Loss Ethics of Being a Mandated Reporter Personal and Professional Ethics Collide Dialectical Behavioral Therapy Trauma Keeps Score Hidden Potential for Suicide Dual Relationships Codependency

EDUCATION

Master of Social Work – Community Organizational Planning Field of Practice: Family & Child Welfare/Mental Health HOWARD UNIVERSITY SCHOOL OF SOCIAL WORK

Bachelor of Science Major: Criminal Justice & Minor: Psychology JOHN JAY COLLEGE OF CRIMINAL JUSTICE

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