Customer Service Agent

MICHAEL BAUTA

**** ******* ****** ***** ****, FL 34287 · 917-***-****

Email ·************@*****.***

A proactive and responsible individual seeking an opportunity for employment to service the community.

WORK EXPERIENCE

NOV.2017 – NOV.2020

SERVICE AGENT, ENTERPRISE HOLDINGS

• GREET AND PROVIDE GREAT CUSTOMER SERVICE TO CLIENTS

• MAINTAIN A SAFE AND ORGANIZED WORK AREA

• SERVICE ALL VEHICLES

• TRANSPORT VEHICLES

• TRANSPORT CLIENTS

JULY 2005 – OCTOBER 2016

POLICE OFFICER, NEW YORK CITY POLICE DEPARTMENT

• PROVIDED THE ULTIMATE AND BEST CUSTOMER SERVICE

• ABLE TO RESOLVE PROBLEMS QUICKLY AND EFFICIENTLY

• RECEIVE AND EXECUTE SPECIAL INSTRUCTIONS FROM SUPERVISORS

• EXTENSIVE TRAINING FOR CRIME, SECURITY, DOMESTIC VIOLENCE AND COMMUNICATING WITH THE PUBLIC.

• AWARDED COP OF THE MONTH IN 2007

• RECEIVED NUMEROUS COMMENDATIONS FOR EXECELLENCE

• AWARDED PERFECT ATTENDANCE FOR THE YEARS 2006,2007,2010,2011.2012 JULY 1995-FEBRUARY 2000

AIR/SEA CUSTOMER SERVICE AGENT- ROYAL CARIBBEAN INTERNATIONAL MIAMI,FL

• ANSWERED OVER 100 CALLS DAILY FROM TRAVEL AGENTS AND INDIVIDUALS

• INPUT DETAILED INFORMATION AS REQUESTED BY THE GUESTS

• CALLED AND FOLLOWED UP WITH GUESTS

• MADE RESERVATIONS FRO SPECIAL NEEDS AND SPECIAL REQUEST

• RECEIVED COMMENDATIONS FOR EXCELLENT CUSTOMER SERVICE OCTOBER 1992- AUGUST 1994

SALES ASSOCIATE – GAP / OLD NAVY INC

• GREETED AND ASSISTED GUESTS WITH A POSITIVE ATTITUDE

• OPERATED CHECK-OUT REGISTERS

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• ASSISTED IN FITTING ROOMS

• MASTER FOLDER AND ORGANIZER

• ASSISTED IN STOCKROOM DELIVERIES AND INVENTORY

• CASHIER

• GREETER

EDUCATION

12/2005

NEW YORK CITY POLICE ACADEMY, NEW YORK,NY

GRADUATED

EARNED COLLEGE CREDITS

05/2004- 12/2006,

CITY UNIVERSITY OF NEW YORK

EARNED COLLEGE CREDITS

08/1992-12/1993,

MANHATTAN COLLEGE, BRONX NY

EARNED COLLEGE CREDITS

09/1988-06/1992,

SAINT RAYMONDS HIGH SCHOOL, BRONX NY

GRADUATED

SKILLS

• Volunteered as a Grounds Crew Maintenance

for Chipola College, Marianna FL.

COMMUNICATION

Fluent in Spanish (Speaking, Reading and Writing). LEADERSHIP

I am eager to learn and take advantage of

opportunities for advancement.

References upon Request

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