Customer Service Data Center
Resume:
Warren Louis Klug
Annapolis, MD
*****@***********.***
PROFESSIONAL SUMMARY
Team player with broad background in IT, Sales and Customer Service. Management of North American data center with national and global users. In home residential sales and customer service helping homeowners determine needs, designing solutions and presenting solutions to exceed their dreams.
Key Skills
System Administration
Management
Networking
Communications
Purchasing
Budgeting
Training
Hardware/software support
ERP implementation
System Security
Data analysis
Business Intelligence/Reporting
Programming
Global customer support
EDUCATION
Bachelor of Science, Frostburg State University, Frostburg, MD
Major: Computer Science with concentration in Information Systems
WORK EXPERIENCE
Sales Annapolis, Baltimore and Washington, DC area
7 years
In home sales – fences, decks, patios and swimming pools.
Sales presentations, design, estimating, quoting and closing.
Permits
Networking and marketing
Customer service
IT Manager Lion Brothers Company Inc., Owings Mills, MD
16 years
Single person IT environment most of the time wearing many different hats, including management of Microsoft Server 2003, Citrix Farm, AS/400 and PC’s running DOS 6.0 (for old manufacturing equipment) through Windows 7.
Work with management and staff to propose, evaluate and implement improvements of the IT infrastructure resulting in continuous uptime to support offices around the county and off shore manufacturing facilities.
Hardware and software support for 50 users at Owings Mills, MD headquarters and manufacturing facility.
Remote support for factory in Shenzhen, China and administrative office in Hong Kong.
Negotiate communication contracts.
Training 50 users on new software.
Programming and management of Data Warehousing application.
Management of e-commerce web site.
MIS Manager- National Shipping Company of Saudi Arabia, (NSCSA - America), Inc., Baltimore, MD
3 years
Management of the North American data center for the National Shipping Company of Saudi Arabia.
Supported 50 local users in Baltimore and 15 remote locations throughout the US and Canada.
Maintained Novell network and AS/400 operations and management.
Managed national and international data communications networks consisting of Frame Relay, Dedicated Leased Lines, Internet, Dial-up and X.12. AS/400 and PC software troubleshooting and analysis.
Purchase and setup of personal computers (.
CL, RPG and Access database programming, programming voice communication system.
Citrix WinFrame Administration.
Owner and Operator - Electronic Commerce Solutions, Severna Park, MD
1 year
Sales, marketing, installation and training of American Logistics Information's EDI software.
Attended trade shows, generate and follow up on sales leads.
Educated prospective users on benefits of Electronic Data Interchange with ALI.
MIS Manager/System Analyst/Programmer/PC Technician - Tate Andale, Inc., Baltimore, MD
4 years
Managing DP facilities in a manufacturing environment operating on an IBM AS/400 midrange system.
Software Analysis and programming in RPG/400 and CL.
Converting manufacturing system from in-house software to MAPICS.
Establishing an Order Entry system for Baltimore and Toronto facilities.
Setup and maintenance of Lantastic LAN for engineering staff.
Hardware and software training for PC and Midrange applications.
Established the company EDI protocol and procedures.
Purchasing and installation of PC and AS/400 hardware and software.
AS/400 performance tuning.
Support and training for 65 local users and 20 remote users in the Toronto, Canada plant.
Hiring and training of MIS Staff.
Owner and Operator - Albatross Home Improvement, Annapolis, MD
6 years
Estimating and bidding for commercial and residential accounts.
Hiring and supervising employees.
Performing all accounting, marketing and customer service functions.
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