Desktop Support Help Desk

Chad Wray

901-***-**** * **********@*****.***

*** ******* ***** ***** ******** MS 38632

Summary

Linux hobbyist and tech enthusiast with 10+ years experience in a corprate setting as an IT Technician. Excels in remote and on-site desktop support with excellent customer service skills. Proficient in PC hardware repair and software issues.

Work History

Google Labs (2024-present) Artificial Intelligence Data Analyst - Creating prompts to train AI models while working directly with developer

Freelance Writer (2022-Current) - Writing articles and essays using SEO-enhanced techniques where applicable

Memphis Computer Doctor (2005-present) Desktop Support technicain - Home computer hardware and software support. Focusing on listening to customers problems and coming up with solutions that worked for them. From 2016 -2020, I focused on expanding by promoting Linux OS over Microsoft Windows. Home users found that the dependabilty and security of Ubuntu (Linux OS) was much better for their needs than what Microsoft provided.

VIP Kid (2019-2022) ESL Tutor -Tutor for Chinese children learning English remotely

Thompson Wireless (2011-2012) Help Desk Technician Level 1 - Remote help desk support for over 125 retail locations; IT connectivity issues, printer issues and PC issues in general

ScanSource (2012-2016) IT Help desk technician level 2 - Warehouse support of over 100 users; configuring hand-held scanners, personal workstations, high volume printer and conference room AV presentation and training IT support

Education

University of Memphis (2009) Bachelor of Business Administration - MIS

Rhodes College (1990-1993) History Major

Contact this candidate