Customer Service Acquisition Manager
Resume:
STEPHEN W. SPENCER
Indianapolis, IN 46219
***********@*****.***
TARGET POSITION: Site Acquisition Manager
CAPABILITIES:
• Provide quality customer service
• Review and evaluation of legal documents, including contracts, leasing, bonding and insurance
• Effective oral, written and graphic communication
• Review of plans and drawings for conformance with established codes and preparation of
recommendations for achieving code compliance
• Planning and conducting public meetings, workshops, classes and seminars
• Research and preparation of documents and publications
• Creation of application and presentation materials, including display maps, tables and graphs, work
program depictions, and promotional materials
• Other business operations, including purchasing and inventory control, and accounting
• Study, interpretation and revision/improvement of codes and ordinances
• Site feasibility study for proposed new development
• Effective liaison work involving a diversity of interests
ACHIEVEMENTS:
• Successfully processed site leasing and construction documents, and cleared over 450 wireless
communications facilities for construction, accounting for over $1.3M in revenue
• Developed and published large planning documents and ordinance amendments
• Assisted in the successful development and implementation of numerous accounting policies within
the Indianapolis Department of Code Enforcement in response to audit findings
• Successfully worked with diverse interests and stake holders, to review, rewrite, and adopt
the revised advertising (billboard) sign regulations for Marion County
• Successfully managed the Customer Service Unit of the Bureau of Administration, License, Permits and
Logistics, including management of the business licensing function; coordination of inspection sweeps
of licensed businesses; liaison work with the contractor boards of examiners and related contractor
licensing process; craft permitting; telephone operations; recruitment, training and staff enrichment;
code interpretation and associated ordinance revision; development of position descriptions and
justification of proposed new positions; equipment procurement; and maintenance of office supplies
Resume’
Stephen Spencer
Land Acquisition Manager
Page 2
EXPERIENCE:
11/2016 – 7/2024 Regional Site Manager, Operations SBA Network Services, LLC
Responsibilities include routine wireless communications site inspections of approximately 300 different tower sites; preparation of detailed photo documentation; maintenance of database records of carrier ground and tower equipment; preparation of cad drawing representations of ground and tower equipment; contract for site maintenance and repairs; work with property owners to resolve any issues related to the site; perform drone flights to document tower equipment; diagnose tower lighting equipment issues and repair as required; review and approve proposed tower and ground equipment updates; mediate equipment conflicts among wireless carriers to the satisfaction of all affected parties; handle emergencies and structural failures quickly, maintaining public safety while getting affected carriers back on air as expeditiously as possible; and evaluate suitability of existing facilities for new equipment loading & provide appropriate recommendations to facilitate new carrier installs at existing sites.
5/2012 - 4/2016 Property Specialist SBA Network Services, LLC
Responsibilities include feasibility research/selection of proposed properties for wireless communications site development; preparation of leasing documents; negotiation of proposed lease with property owner; work with design professionals to prepare construction plans; facilitate lease execution; prepare applications for land use and zoning approvals; attend public hearings or meetings as required to obtain land use approval; prepare and process building permit applications; and assist contractor as required through completion of construction.
8/2010 - 5/2012 Self-Employed, Custom Hardwood Furniture Designer & Builder
Responsibilities include preliminary work with client to determine function, design, and finish requirements; development of working drawings; bid preparation and submission; project construction and finishing; billing and accounting.
12/2004 - 8/2010 Manager, Customer Information City of Indianapolis Department of
Code Enforcement
Responsibilities include supervisory responsibility of a staff of nine employees for the Licensing unit of the Bureau of Administration, License, Permits and Logistics; Business licensing and enforcement efforts for 26 different types of regulated businesses; evaluation of all associated legal documents; training and staff enrichment; performance appraisal; systems development and implementation;
Resume’
Stephen Spencer
Land Acquisition Manager
Page 3
code interpretation and associated ordinance revision; job analysis; provision of City staff support to the contractor trade boards; oversee collection of funds and associated accounting functions for annual Department receipts in excess of $8M; supervision of contractor listing/licensing function; and craft permit processing/issuance.
EDUCATION:
B.S. Public Affairs, Indiana University School of Public and Environmental Affairs, with continuing post-graduate work in public management.
INTERESTS:
Music - Bassist with a local rock and blues band
Woodworking - Traditional timber-frame construction and design; and design/construction of furniture, specializing in Arts and Crafts design & finishing techniques
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