In-Store Store Manager

MARIANELA MENA

**** ** **** *** *** ***, Miami FL 33122 ·

1+(786) 714 - 7774 **************@*******.***

EDUCATION

Universidad Iberoamericana Unibe, Santo Domingo, Dominican Republic Architectural Design, 1991 - 1994

PROFESSIONAL EXPERIENCE

Neptune Cigar, Inc., Miami, Florida

Director of Retail 2016 – Present

Duties include recruit, interview, and train employees to work in retail stores, manage and terminate employees when necessary, provide employee evaluations, analyze sales reports, design and setting up in-store displays, coordinate staff work schedules, maintain inventory areas and order items as needed, creating content for the website, Organizing cigar events, responsible for organizing the store openings and closings, and communicate with store managers and be up to date with the day-to-day store operations.

Store Manager 2012 – 2016

Duties included recruiting, training, and supervising retail staff, set sales target and motivate staff to meet those goals, manage store budgets, oversee stock levels, order new items when required, address customer complaints and issues, handle staff conflicts and complaints, prepare in-store displays, collaborate with head office to ensure store location lives up to standard.

Sales Associate 2010- 2012

Responsible for ensuring that each customer received the best treatment possible, contributed to generating sales, restocked and labelled merchandize, ensure inventory was accurate, kept the premises clean and organized, up selling and making recommendations to customers, and creating and maintaining long-term relationships with regular customers.

Quality Training Company, Merida, Mexico

Planning director and Training Coordinator

2008 – 2009

Responsible for selling and coordinate training and coaching courses, gathering and providing the material, hiring professional coaches, creating links and developing courses for companies in different business fields.

SKILLS

Fluent in Spanish

Customer Service Experience

Sales Experience

People Management

Communication

Organization

Adaptability

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