Operations Management Customer Service

TIMOTHY

JOHNSON

*********@*****.*** 803-***-****

Sumter, South Carolina 29154

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PROFESSIONAL SUMMARY

Driven leader with proven expertise in operations management and business planning, honed across roles at Hirschbach Motor Lines Inc. and Johnson Transport Inc. Excelled in enhancing operational efficiency and customer satisfaction, evidenced by streamlined processes and strong supplier relationships. Skilled in documentation and reporting, alongside a talent for fostering team collaboration. SKILLS

Operations Management

Documentation And Reporting

Hiring

Business Planning

WORK HISTORY

Owner Operater Johnson Transport Inc. - Sumter, SC 09/1998 - 05/2024 Safe operation of the Tractor trailer

Owner Operater Hirschbach Motor Lines Inc. - Dubuque, IA 09/2019 - 06/2022 Managed day-to-day business operations.

Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.

Increased customer satisfaction by providing high-quality services and timely communication.

Managed daily operations for optimal efficiency, streamlining processes to reduce costs.

Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.

Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues. Forklift Operator Martin Color Fi - Sumter, SC 05/1994 - 09/1995 Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.

Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.

Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.

Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.

EDUCATION

Elizabeth City State University - Elizabeth City, NC 05/1994 Bachelor Of Administrative Studies: Business

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