Customer Service Agent

Bilingual Customer Service Agent

Morrison Healthcare - Houston, TX

April 2024 to Present

Conducted comprehensive nutritional assessments and developed personalized meal plans for clients based on their specific dietary needs and goals

Monitored clients' progress regularly and made necessary adjustments to their meal plans to ensure optimal results

Provided detailed descriptions of menu items, including ingredients, allergens, and special dietary options.

Server

Perry's Steakhouse and Grille

June 2023 to April 2024

Wine knowledge/Fine dining knowledge/ Knowledge of southern cuisine/ Wine presentation/ Bottle service

Provided memorable patron experiences through excellent customer service, accurate order delivery, and individualized recommendations.

Effectively manage multiple tables and ensure timely food and drink delivery to provide excellent customer service and enhance dining experience.

Server/Waiter

Westin Medical Center - Houston, TX

June 2022 to June 2023

Paid close attention to dietary and allergic restrictions and remained clean and hygienic throughout all shifts.

Upsell wine bottles

Help patrons select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions

Properly open and pour wine at the tableside

Server/Barista/Cashier

Hyatt Regency Houston Galleria - Houston, TX

July 2021 to June 2022

Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Mentored new team members on POS system operation, customer service strategies .

Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.

Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.

Cleaned counters, machines, utensils and seating areas daily.

Room Service Wait-staff

MD Anderson Cancer Center - Houston, TX

February 2017 to July 2021

Cleared dishes, trays and carts from rooms with discretion and professionalism.

Arranged food, utensils and condiments on trays to serve meals with necessary items.

Met guests' needs by delivering meals and snacks and retrieving additional items.

Completed ordered with speed and accuracy, maintaining exceptional service standards each day.

Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.

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