Customer Service Representative

Karla L. Parra

*** ******* **** ******, ** ***** Cell: 909-704-1841Email: **************@*****.***

Education

•BA Human Resource Management (Currently working on it Graduating Spring 2021)

•AA Business Degree 2014

•Bookkeeping Certification

•Graduated High School Diploma 2003

Experience:

Frontier Communications From: 12/15 to Present Business Account Executive.

Generate sales and help customer and also open account, interview customer in order to recommended products and build relationship with customer with the best customer service attitude possible. Set meeting and do presentations of new products and services to adquire more business, also vist locatioons to better relationships. Handle calls, schedules and meetings in daily basis and exceed my quotas. Help customers set up services and become part of their business family.

Accomplishments: 2 weeks after I started, landed on a business account with $250K for Trucking Company. Just by referring and helping the customer find what he wanted.

Time Warner Communications From: 11/14 to 12/15 Customer Service Representative Lead

Provided customer with the best customer service, helped customer through the whole process, helped them with cash transaction, added services, terminated services and also to process accounts that needed to be moved to a different location. Handle a lead position and supervised 5 people with breaks, lunch, transactions and closing procedures, on top of that hit quota every month and exceeded in sales.

JP Morgan Chase From: 06/2011 to 03/2013 Personal Banker

Open and process new personal and business accounts, work directly with the public and explain the benefit and products to my customers of course after concluding the best match from them. Always explain all in detail and be knowledgeable on new product, company procedures and service to keep my customer up to date. Build lasting relationships with clients to ensure there satisfaction with our services, and ask for referrals with confidence after providing the best customer service possible and showing my abilities, knowledge on the field and expertise to be a great fit for my clients.

Accomplishment 1: Organized events to acquire more business, for example High School (Parent school night), arrange fairs and landed on 26 accounts in one day. My manager recognized me with a certificate from Chase.

Accomplishment2: While worked for this Chase I obtain 156 Business account within a year of service, which generated more business for business loans and retail banking products.

AT&T From: 09/2009- to 06/2011 Customer Service Representative/Fullerton

Provided the greatest customer service possible all my customers, in sales driven industry I was able to manage my quarter’s and exceeded the expectations with sales, products and services. Helped customer with billing, home products, explained how the products work. Again and again match the right product, or service with need of a customer. Direct my fellow co-workers on how to manage the sales and was also the right hand of my supervisor (Omar Santiso) with employees, products, and inventory.

Accomplishments: Organized sales and motivated employees to be part of a team by creating routines to sale within our area, and organize events to create more revenue for the company.

Mayfield’s Auto Parts From 05/2004 – 09/2009 Office Manager/HR Generalist

In this position I was able to handle all office responsibilities including creating schedules for all employees, total of 10 employees. Handle their payroll every two weeks, did all the products or inventory orders, also accounts payable, receivable and manage system like Peachtree and QuickBooks to send out invoices to our clients for services we offered. Did all the forms and paperwork for Disability, FMLA, workers comp, unemployed with EDD and any insurance benefits related additional forms.

Special Skills

I have many special skills that have contributed to my personal success. I can multi task in various situations and of course work programs in the computer like word, excel, PowerPoint, outlook, QuickBooks, FSC and Teller express. Worked in the pass as HR Assistant and use many of these programs to process payroll and fill out forms for FMLA and Disability or Unemployment situations. Also did Accounts Payable and Collections for almost 3 years, Manage 10 employee’s breaks, lunches, support them with sales and did all their schedules. My abilities in the internet are very high; I can be very resourceful when searching in the web. I am also bilingual; I can speak, read, translate and write perfect Spanish. My expertises are mostly in sales however I am looking to expand my horizon look for a position that has meaning and I can contribute to making a change in people lives with efficiency, productivity and mostly integrity. I have learned from all my position and although I have about ten years, in sales and customer service experience I still love to deal with face to face interactions, shaking hands and mostly provide the best customer service situations and experience. I have more than twenty years in various fields, however I have found the meaning of a career in helping people.

References upon request.

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